Encounterd an unexpected error

jason - Jul 8, 2017 at 04:58 AM - Latest reply: Ambucias 51075 Posts Monday February 1, 2010Registration dateModeratorStatus April 20, 2018 Last seen
- Jul 8, 2017 at 05:16 AM
Hello. Got a new asus laptop yesterday. switched it on today and a message comes up on a black screen saying the computer restarted unexpectedly or encounterd an unexpected error, windows installation cant proceed. to install windows, click "ok" to restart computer then restart installation. I keep trying this but keep coming up with the same message
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Ambucias 51075 Posts Monday February 1, 2010Registration dateModeratorStatus April 20, 2018 Last seen - Jul 8, 2017 at 05:16 AM
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Greetings Jason,

A brand new laptop and you already get a windows error! I suggest that someone at the store where you purchased it had already tried it but aborted the installation.

Since it's under warranty, I strongly suggest that you take it back for an exchange. Trying to fix the issue may leave you with perpetual problems with the operating system.

Good luck
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