I lose my phone and can no longer sign in

Rose Ann - Nov 28, 2017 at 01:19 AM - Latest reply: Ambucias 47882 Posts Monday February 1, 2010Registration dateModeratorStatus December 17, 2017 Last seen
- Nov 28, 2017 at 06:15 AM
Hello,
How can you help me to it cause i could not sign in my email address for my phone was lose i have my new phone and new number but my problem is they need my old phone number for them to sent a code please help me? I need my email address very badly


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Ambucias 47882 Posts Monday February 1, 2010Registration dateModeratorStatus December 17, 2017 Last seen - Nov 28, 2017 at 06:15 AM
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Unfortunately, if, when you created the account, you have not registered an alternate recovery email address to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
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