Black screen with loading dots

Anthony Langone - Dec 27, 2017 at 04:36 PM - Latest reply: ac3mark 8645 Posts Monday June 3, 2013Registration dateModeratorStatus January 22, 2018 Last seen
- Dec 28, 2017 at 11:48 AM
Hello, i opened my labtop and found a black screen. So i turned it of in hipes of fixing it. No luck. It shows a dell logo then a black screen with dots movong in a circle and a curser. I saw a solutionabout remov8ng the battery and holdong the power button for 1 min. That didnt work either. I have a Dell Inspiron 15 3000 series. I just got this laptop 2 days ago for Christmas as a present. Please help me.



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ac3mark 8645 Posts Monday June 3, 2013Registration dateModeratorStatus January 22, 2018 Last seen - Dec 27, 2017 at 04:59 PM
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It is possible it is doing updates. Turn it on and leave it alone for a couple of hours.
Anthony Langone - Dec 27, 2017 at 06:09 PM
Thanks for responding it stoped the circle but the screen renains black with a cursor and goes to sleep without and input so unfortunatly not fixed yet? Any other suggestions?
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ac3mark 8645 Posts Monday June 3, 2013Registration dateModeratorStatus January 22, 2018 Last seen - Dec 28, 2017 at 11:48 AM
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Call Dell! You have already paid for tech support.
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