No output audio Device is installedClosed

Question

Hello,  

I have been trying to solve this issue for 4 days it's driving me crazy. 
So I have an HP laptop, with Windows Vista. 
We already sent it in twice for the same problem. We don't have sound anymore. We have a red cross on the speaker and the message "No output Device is installed" Each time we sent it in, it worked for a few months, and then we lost the sound again. So I'm trying too fix the problem myself this time. 
I went to Control Panel, device Manager, system devices. But then I do NOT have the High Definition Audio Device part anymore, so I'm stuck there.  
I tried to download updates. Nothing is working. 
If someone could help me that would be great! 

C. 


Configuration: Windows Vista / Safari 532.5

closeup22 · Answer

Hi there,

Please use link below and download the driver required for your system:

https://support.hp.com/us-en/

Thanks

ChaB · Answer

Well, thanks for the link, but how am I suppose to know what driver I need? 

C

bourza · Answer

Vista should support pnp (plug and play) so there is obviously an issue here - it should recognise your hardware when it boots.  Google the precise specs of your laptop, locate the manual and locate the device for your audio.  Then download the drivers from HP's website.

ChaB · Answer

I tried to download the audio driver from the HP website but I get an error message that says "could not find the MEDIA device for this driver"
Help please

No output audio Device is installed

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