Connected but no internet access [Solved/Closed]

Ask a question jason - Last answered on Oct 7, 2017 at 12:29 AM by Petric
I am using winndow 7 and it says I am connected but i don't have internet access. Please help

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Try this 1
  • 1) Right click on "Internet Explorer" icon --->click on "Properties" ---> Click on "Connections" tab--> Click on LAN settings button. In that window uncheck all the options, if you notice any option selected--->Click on OK---> Click on OK.

If the problem still exists, go to step 2.
  • 2) Make sure that IP address and DNS server was set to obtain the address automatically.
    • Click on Start --> In search bar type ncpa.cpl and press "Enter".
    • Right click on your Network icon ---> Select "Properties" ---> scroll down and double click on "Internet Protocol[TCP/IP]" . Make sure that "Obtain IP address automatically" and "Obtain DNS server address automatically" options are selected.
  • 3) Click on Start --> In search bar type devmgmt.msc and press "Enter". Type this command
    ipconfig /all
    and press enter. Make sure that IP Address, Subnet Mask, Default Gateway and DNS Servers are having addresses.
  • 4) Check your firewall (try to turn it off to see if it helps).
  • 5) Try to desactivate your antivirus to see if it helps. If you have McAfee, uninstall and reinstall it.

Note from Shahab1210 : Click on Start --> In search bar type ncpa.cpl and press "Enter". Right click on your Network icon ---> Select "Properties" ---> scroll down and double click on "Internet Protocol [TCP/IP]", set your "Preferred DNS Server" to (Google) or (OpenDNS)

Good Luck
The newkid- Nov 22, 2012 at 11:27 PM
Thank you so much.
RafaelGG- Apr 22, 2017 at 12:18 PM
Thx man.. The "4224" method work!
bala- Jun 2, 2017 at 05:12 AM
thaks man , worked
Fffff- Aug 31, 2017 at 10:27 PM
Finally!! Thank you for posting this.
Petric- Oct 7, 2017 at 12:29 AM
Thanks! So simple, so great, useful!
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I just spent 2 days figuring out the same problem, but with a different cause and I'd thought I would post here so others won't waste so much time!

My problem was caused by an automatic McAfee Update on 8/18/12.
Search their site for the details, but the solution was to uninstall and reinstall their security suite.
Lin- Aug 25, 2012 at 03:35 PM
thank you sooo much AzCoronaDog!! you've saved my day
Corey- Aug 25, 2012 at 07:32 PM
You are our Hero! We were trying all of these other solutions with no luck and then you walked into our lives. Stupid McAfee!
Ms. Jones- Nov 18, 2012 at 08:45 PM
Thanks so much!! I can't tell you how much this has helped me!
trying2getby- Nov 28, 2012 at 03:48 PM
McAfee is such a pain. One of the non user friendly virus software!
Dragon- Jul 22, 2017 at 01:12 PM
I was searching for a week man thanks a lot!
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OMG THANK YOU!! I tried everything else in vain! every other computer in the house had internet access but mine and while uninstalling mcafee I gained internet access again. now I can resume watching dragonball z
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Az - thank you so much! Worked all day on Sunday trying to figure out the problem. McAfee was the issue.

Thanks again!
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so glad you posted that. I had the same problem ,uninstalled and reinstalled McAfee. it works perfect. thanks

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