Connected but no internet access [Solved/Closed]

Ask a question jason - Last answered on Nov 28, 2012 at 03:48 PM by trying2getby
I am using winndow 7 and it says I am connected but i. Dont have internet access. Please help
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moins plus

Try this 1

1)Right click on "Internet Explorer" icon --->click on "Properties" ---> Click on

"Connections" tab--> Click on LAN settings button. In that window uncheck all

the options, if you notice any option selected--->Click on OK---> Click on OK.

If the problem still exists, go to step 2.

2) Make sure that IP address and DNS server was set to obtain the address

automatically .

Click on Start --> In search bar type ncpa.cpl and press "Enter".

Right click on your Network icon ---> Select "Properties" ---> scroll down

and double click on "Internet Protocol[TCP/IP]" . Make sure that

"Obtain IP address automatically" and "Obtain DNS server address automatically"

options are selected.

3) Click on Start --> In search bar type devmgmt.msc and press "Enter". Type this


ipconfig /all and press enter.

Make sure that IP Address, Subnet Mask, Default Gateway and DNS Servers

are having addresses.

4) Check your firewall.

Good Luck
The newkid- Nov 22, 2012 at 11:27 PM
Thank you so much.
moins plus
I just spent 2 days figuring out the same problem, but with a different cause and I'd thought I would post here so others won't waste so much time!

My problem was caused by an automatic McAfee Update on 8/18/12.
Search their site for the details, but the solution was to uninstall and reinstall their security suite.
ss- Aug 25, 2012 at 02:51 PM
Thank you so much I was trying 20+ suggestion on the internet for last 20 hrs but you solved it my friend thanks again God bless you
Lin- Aug 25, 2012 at 03:35 PM
thank you sooo much AzCoronaDog!! you've saved my day
Corey- Aug 25, 2012 at 07:32 PM
You are our Hero! We were trying all of these other solutions with no luck and then you walked into our lives. Stupid McAfee!
Ms. Jones- Nov 18, 2012 at 08:45 PM
Thanks so much!! I can't tell you how much this has helped me!
trying2getby- Nov 28, 2012 at 03:48 PM
McAfee is such a pain. One of the non user friendly virus software!
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Okay but I have one question how are we supposed to reinstal macfee without internet connection??
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Tnx jack4rall for Ur complete answer

After doing 4 steps above (if it doesn't work) do this :

Click on Start --> In search bar type ncpa.cpl and press "Enter".
Right click on your Network icon ---> Select "Properties" ---> scroll down
and double click on "Internet Protocol[TCP/IP]", set your "Preferred DNS Server" to

When it finished, you should reconnect, the changes will be applied after that ;)
Jess- Oct 20, 2012 at 10:03 PM
omg thank you so so so so so much!
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Az - thank you so much! Worked all day on Sunday trying to figure out the problem. McAfee was the issue.

Thanks again!
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OMG THANK YOU!! I tried everything else in vain! every other computer in the house had internet access but mine and while uninstalling mcafee I gained internet access again. now I can resume watching dragonball z
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so glad you posted that. I had the same problem ,uninstalled and reinstalled McAfee. it works perfect. thanks
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Thanks for saving a lot of time. That worked perfectly

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