Wifi connected but can't open any websites

Solved/Closed
notit novice
Posts
3
Registration date
Monday February 10, 2014
Status
Member
Last seen
February 16, 2014
- Updated on Sep 16, 2017 at 07:34 AM
 ali_sayafan - Mar 24, 2018 at 06:06 AM
Since Friday morning my HP laptop (has windows 7 home premium) can't open any websites. It shows the internet connected on the network (on IPV4). I have rebooted, restarted modem. released and renewed IPconfig, disabled bonjour, to no avail. Ran multiple diagnostics, one of them said "One or more network protocols are missing."

The other part of the problem is when connected through ethernet directly to modem, laptop tells it is unidentified network, the diagnostic identified error as " local area connection does not have a valid IP configuartion."

Please help.

25 replies

Can you try a ping to the internet.

go to start > run > type cmd and press OK.

type
ping www.google.com


do you get a reply?

79
yes
1