Wifi connected but can't open any websites

notit novice Posts 3 Registration date Monday February 10, 2014 Status Member Last seen February 16, 2014 - Updated on Sep 16, 2017 at 07:34 AM
 ali_sayafan - Mar 24, 2018 at 06:06 AM
Since Friday morning my HP laptop (has windows 7 home premium) can't open any websites. It shows the internet connected on the network (on IPV4). I have rebooted, restarted modem. released and renewed IPconfig, disabled bonjour, to no avail. Ran multiple diagnostics, one of them said "One or more network protocols are missing."

The other part of the problem is when connected through ethernet directly to modem, laptop tells it is unidentified network, the diagnostic identified error as " local area connection does not have a valid IP configuartion."

Please help.

25 responses

Can you try a ping to the internet.

go to start > run > type cmd and press OK.

ping www.google.com

do you get a reply?

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