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Hello,

I am using Windows 7. It says I am connected but I don't have internet access.

Please help me.

System Configuration: iPhone / Safari 533.1
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2 replies

Best answer
approved by Jean-François Pillou and Ratnendra Ashok
Report Respond to jack4rall
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Registration date
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 2582
128
Thank you
Hello,
  • 1- Right click on "Internet Explorer" icon, then click on Properties. Click on Connections tab, then click on LAN settings button. In that window uncheck all the options, if you notice any option selected, Click on OK. If the problem still exists, go to step 2.
  • 2- Make sure that IP address and DNS server are set to obtain the address automatically.
    • Click on Start. In search bar, type ncpa.cpl and press Enter.
    • Right click on your Network icon. Select Properties, scroll down and double click on Internet Protocol[TCP/IP]. Make sure that "Obtain IP address automatically" and "Obtain DNS server address automatically" options are selected.
  • 3. Click on Start. In search bar type 
    devmgmt.msc
    and press Enter. Type this command 
    ipconfig /all
    and press Enter. Make sure that IP Address, Subnet Mask, Default Gateway and DNS Servers are having addresses.
  • 4. Check your firewall (try to turn it off to see if it helps).
  • 5. Try to deactivate your antivirus to see if it helps. If you have McAfee, uninstall and reinstall it.


Note from Shahab1210: Click on Start. In search bar, type 
ncpa.cpl
and press Enter. Right click on your Network icon. Select Properties, scroll down and double click on Internet Protocol [TCP/IP], set your "Preferred DNS Server" to 
8.8.8.8
(Google) or 
4.2.2.4
(OpenDNS).

Good Luck!

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Thx man.. The "4224" method work!
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thaks man , 4.2.2.4 worked
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Finally!! Thank you for posting this.
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Thanks! So simple, so great, useful!
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Thanks you
Report Respond to AzCoronaDog
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Thank you
I just spent 2 days figuring out the same problem, but with a different cause and I'd thought I would post here so others won't waste so much time!

My problem was caused by an automatic McAfee Update on 8/18/12.
Search their site for the details, but the solution was to uninstall and reinstall their security suite.
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Thanks so much!! I can't tell you how much this has helped me!
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McAfee is such a pain. One of the non user friendly virus software!
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I was searching for a week man thanks a lot!
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Good thing I have other ways to access Internet! Uninstalled McAfee and now it works. Stupid thing making you regret not renewing their trial period!
Report Respond to Trish
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I never would have thought of that. It was working on my PC, but not on my phone, though I have McAfee on both. I'm kind of hesitant to reconnect it now. Thank you! You saved my sanity!
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