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Laptop is connected to the internet but can't browse [Solved/Closed]

Ask a question afranklin98 3Posts Thursday November 5, 2015Registration date November 6, 2015 Last seen - Last answered on Aug 16, 2017 at 06:17 AM by Mrd99
Its been so long, and i'm trying to make it up to her so im trying to fix her laptop, because im pretty good with computers otherwise. Basically shes wirelessly connected and I tried connecting my computers ethernet cord to it, and shes 100% connected, no other application or browser says shes connected though. So that made me think hm maybe there is a virus, so I ran it in safe mode with networking and it let me browse, so I know there is a virus on it. But mainly my question is, any tips to fix or could I somehow get a windows 10 download off this laptop and just wipe the other one hard installation of windows 10 and just factory new brand new computer settings. I'm currently running MalwareBytes, I know its a virus though, I just don't know how to fix it. What other computer can browse in safe mode but can't in regular.
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Perhaps this tip might help:

Try the following:

Open Command Prompt as Administrator (click Start, type "command prompt" in the search bar, right-click the Command Prompt icon that will appear and choose "Run As Administrator" from the menu).

Enter the following commands followed by enter:

netsh I i r r

netsh winsock reset

You will be resetting the tcp/ip stack and the winsock catalog. You will need to restart afterwards. That usually fixes the problem. Follow this up with a malware check. Something has messed with your networking stacks.


Are you running multiple anti-virus programs and/or firewalls? You should only be running one at a time.
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Raficorleone- Sep 29, 2016 at 03:05 AM
Apreciate it, working on me thank a lot mate!!
Jakem9- Nov 29, 2016 at 12:48 AM
Thanks for an excellent answer - worked perfectly. Ended three hours of technology torment!
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Vesant nair- May 15, 2017 at 11:02 PM
I'm using Windows 8..Thank you..really it works
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star- Jul 4, 2017 at 02:13 PM
Thank you it helps
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Mrd99- Aug 16, 2017 at 06:17 AM
U are a genius man.God bless u.it worked
Reply

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