Connected to internet but can't browse

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John730 Posts 1 Registration date Tuesday October 24, 2017 Status Member Last seen October 24, 2017 - Updated on Oct 26, 2017 at 05:35 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Oct 26, 2017 at 05:37 PM
My lap top will not open Firefox it gives me the message that it cannot find browser in addition it will open in Internet but that is all, I am wondering if the cause is my operating software as there was a message when I tried an alternative browser that it was not recognised

3 responses

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,172
Oct 24, 2017 at 04:51 PM
Hi

What is your operating system?

What other browser have you tried?

How do you know that internet is connected ?
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Thanks for your quick reply, my operating systems WindowsVista Home Basic

I've tried Firefox of course and alsoGoogle Chrome but in each case I get a
Server not Found message
I use virginmedia and I know that the Internet is connecting as I am able to use my IPad and my mobile tells it is connected to the Internet.
When I try to connect on my lap top nothing happens
Regards
John
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,172
Oct 26, 2017 at 05:37 PM
Hi

I have changed the title of your thread.

Try this:

Go to command prompt
In the Black Command Box Type: netsh int ip reset c:\resetlog.txt

Hit Enter Key

Restart the computer and try to log in and browse the Internet.

If the problem persists, continue using these steps.
In command prompt

In Black Command Box Type: netsh winsock reset

Hit Enter Key

Restart Computer
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