HP Pavilion g7 notebook battery not detected [Closed]

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when I upgraded to windows 10 my HP laptop suddenly lost ability to detect the presence of a battery, we even tried a brand new one, it says "no battery detected". Now it only works when plugged in. Any fix for this?
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Hi

Have you tested with a brand new battery?
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yes! even a brand new battery, it did not detect. What could it be? It was fine until I (regrettably) upgraded to win10--after the included test verified the computer could handle win10...
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Thank you
I found this that may help you:

https://support.hp.com/in-en/document/c01702473

Good luck