My Acer laptop shut downs whenever the power chord is unplugged
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Urs1sam
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Monday January 7, 2013
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Updated on Jan 28, 2019 at 07:21 AM
Brandon - Dec 8, 2016 at 05:20 PM
Brandon - Dec 8, 2016 at 05:20 PM
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Zohaib R
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Updated on Jan 28, 2019 at 07:52 AM
Updated on Jan 28, 2019 at 07:52 AM
Hi Urs1sam,
After reading the symptoms you have mentioned, it seems to me the problem is either with the AC adapter or the battery. Try the below mentioned generic steps and check if this helps:
https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions
For details on the above-mentioned steps please reply with the System Model Number of your Acer Laptop.
Please do write back to us!
After reading the symptoms you have mentioned, it seems to me the problem is either with the AC adapter or the battery. Try the below mentioned generic steps and check if this helps:
- Disconnect all peripherals and confirm if the system is working fine with AC Adapter only.
- Remove AC adapter, Battery and press and hold the power button for 10-15 seconds to drain flea power. Put the battery and AC adapter back and check if it works normally. If not follow next step.
- Check the AC Adapter status in the BIOS. If AC Adapter status shows Unknown / Not Detected try another AC adapter.
- Try charging the battery with the notebook turned off.
- Try doing BIOS Update (NOTE: Plug your computer to a good, working UPS before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to buy a new BIOS chip or buy a new motherboard)
- Try swapping with a known good battery (If available). If known good battery works, Replace faulty battery.
- For battery performance issues, Run MS Fix - It. You can find the MS Fix - It from the below mentioned link:
https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions
For details on the above-mentioned steps please reply with the System Model Number of your Acer Laptop.
Please do write back to us!
Aug 24, 2015 at 03:24 PM