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Account recovery

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JasmineA90 Posts 1 Registration date Sunday December 10, 2017 Status Member Last seen December 10, 2017 - Dec 10, 2017 at 10:54 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 15, 2017 at 04:16 PM
Hello, i made an gmail account months back for my son but all i remember is the phone number and password. Well the phone is now disconnected and im trying to recover the account. But im not getting the option to recover using recovery email or number.



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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Dec 10, 2017 at 04:42 PM
When you created the account, did you register a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code?
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JasmineA90
Dec 15, 2017 at 10:54 AM
Maybe because im not sure what his email address was but i remember the password. So by me not knowing the email im not getting the security question option.
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Dec 15, 2017 at 04:16 PM
in that case, account recovery is impossible. Sorry.
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