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Cox Com no internet connection

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Donnakay1313 Posts 2 Registration date Sunday December 17, 2017 Status Member Last seen December 18, 2017 - Updated on Mar 30, 2018 at 01:43 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 18, 2017 at 04:18 PM
Cox Comm. Installed the internet but in unable to connect. It keeps giving me a yellow !. Cox also installed a home phone line however I do not even have a phone to connect to it. They had connected me to dial-up. It should have been a local are connection therefore it has confused my desktop and want connect to a valid IP address. Please Help

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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Dec 17, 2017 at 06:15 PM
Wow!

It looks like Cox did a poor job. You are paying for their services aren't you ?

What does Cox say about it ? Have you asked them?

They have a contact here, even live support
https://www.cox.com/residential/contactus.html

Good luck
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Donnakay1313 Posts 2 Registration date Sunday December 17, 2017 Status Member Last seen December 18, 2017
Dec 18, 2017 at 02:37 PM
That was just part of the story, he was training someone. I have talked to the 1st and 2nd level techs and all they can say is my modem is connecting. I now have 1 box for phone( that I don't have), 1 for cable and now 1 for internet in my living room. The bedroom has no cable now. And haven't bothered to call to see if it's all working. I also have no internet to my desktop and I'm not stopping til I fix it. Lol
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169 > Donnakay1313 Posts 2 Registration date Sunday December 17, 2017 Status Member Last seen December 18, 2017
Dec 18, 2017 at 04:18 PM
I think that Cox should get their act together. Get tough and ask to speak to a customer service manager.
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