Problems loading web pages

Mccure - Jan 3, 2018 at 09:40 AM - Latest reply: ac3mark 9199 Posts Monday June 3, 2013Registration dateModeratorStatus April 23, 2018 Last seen
- Jan 5, 2018 at 04:49 PM
Hello,
Received new HP laptop with windows 10, it will not load the web pages, even thou I am connected to the internet. I have a older laptop with window 7 and have no problems loading pages.
Any ideas what the problem is?
Family are stating the modem is older and needs to be updated to run windows 10, does a older modem or internet speed have anything to do with this problem?


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ac3mark 9199 Posts Monday June 3, 2013Registration dateModeratorStatus April 23, 2018 Last seen - Jan 3, 2018 at 04:34 PM
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NO, if it connects to WIFI, then it doesn't matter.

After you connect to WIFI, open up a command prompt (WINDOW + R and type cmd <enter>).

Now type in IPCONFIG /ALL

Post back here with all of the settings that are displayed.
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robertosburn 22 Posts Friday October 16, 2015Registration date February 14, 2018 Last seen - Jan 5, 2018 at 01:54 AM
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1
Here are some popular fixes for networking issues:


1. Shut down your laptop.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your laptop, and test your connection.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless/ethernet adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.
ac3mark 9199 Posts Monday June 3, 2013Registration dateModeratorStatus April 23, 2018 Last seen - Jan 5, 2018 at 04:49 PM
Re-installing network adapters is never a good idea!!!
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