Netflix account

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We get Netflix on out TV. We pay by Master Card monthly. We have no idea what our Netflix account # is. We want to change our credit card to which the payment is sent. Your system doesn't recognize our phone numbers or our email addresses. How can I talk with someone in person to get this accomplished? Please help!
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Thank you
Start the netflix app, or goto netflix.com. do you see the 800 number, call it!!
Ambucias
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Yes! It's at the bottom of the page.
Respond to ac3mark