Confirm my identity on a device I've used before

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Melam - Updated on Jul 2, 2019 at 08:48 AM
David Webb
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Monday November 25, 2019
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- Dec 2, 2019 at 05:39 AM
Hello,

I have a facebook account, at present, i am unable to login to that account. It is asking that

Confirm your identity on another computer and asked to upload the ID for verification

Confirm your identity
To continue, please confirm your identity on a phone or computer that you've used before.

I tried and uploaded my passport for ID picture, but still, it asking the same again

Please help me to resolve this problem.

Thanks!
Related:

3 replies

David Webb
Posts
3177
Registration date
Monday November 25, 2019
Status
Administrator
Last seen
October 7, 2021
6,939
Dec 2, 2019 at 05:39 AM
Hello, this question was resolved here: https://ccm.net/apps-sites/social-media-instant-messaging/437-what-to-do-when-your-facebook-account-is-locked-or-disabled/#answers

It would appear that they managed to get in contact with Facebook support and resolved the issue after providing copies of their ID in order to prove their identity.

Let me know if this helps,

David
David Webb

Content Editor and Community Manager - CCM.net

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