Can't access my email it says my email address is not recognised

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Paulsfooty - Updated on Jul 16, 2019 at 09:04 AM
HelpiOS Posts 14337 Registration date Friday October 30, 2015 Status Moderator Last seen May 22, 2024 - Jul 16, 2019 at 09:43 AM
Hello,

. I can't access my email it says my email address is not recognised

System Configuration: Android / Chrome 75.0.3770.101
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5 responses

HelpiOS Posts 14337 Registration date Friday October 30, 2015 Status Moderator Last seen May 22, 2024 1,886
Jul 16, 2019 at 08:53 AM
Hi,

If you haven't logged into your account for 12 months, Yahoo will delete your account due to inactivity.

Inactive accounts are automatically deleted from the server and the recovery will not be possible.
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i log on to my account regularly and on the 21st of June I stopped getting my emails
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HelpiOS Posts 14337 Registration date Friday October 30, 2015 Status Moderator Last seen May 22, 2024 1,886
Jul 16, 2019 at 09:06 AM
Does the Sign-in Helper recognize your account?
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no it won't recognize my email address
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HelpiOS Posts 14337 Registration date Friday October 30, 2015 Status Moderator Last seen May 22, 2024 1,886
Jul 16, 2019 at 09:22 AM
It is possible that Yahoo has deleted your account for not following the Terms of service. You can contact Yahoo by going here to get more information about this.
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I only use my email address to receive emails very rarely send emails
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HelpiOS Posts 14337 Registration date Friday October 30, 2015 Status Moderator Last seen May 22, 2024 1,886
Jul 16, 2019 at 09:40 AM
If you or someone else has deleted your account, you can normally recover it using the Sign-in Helper. In your case, the address is not recognized.

I think Yahoo has deleted your account. You must contact them to find out more.
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How do i contact yahoo mail
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HelpiOS Posts 14337 Registration date Friday October 30, 2015 Status Moderator Last seen May 22, 2024 1,886
Jul 16, 2019 at 09:43 AM
Here is the link to contact Yahoo.
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