Lenovo Laptop Not Accepting Password

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dianna - Updated on Apr 16, 2020 at 02:07 AM
David Webb Posts 3176 Registration date Monday November 25, 2019 Status Administrator Last seen October 7, 2021 - Apr 16, 2020 at 02:30 AM
I cannot get my lenovo laptop to come on beyond opening screen. it will not use my pin or password. what do i do now?

1 reply

David Webb Posts 3176 Registration date Monday November 25, 2019 Status Administrator Last seen October 7, 2021 6,932
Apr 16, 2020 at 02:30 AM
Hello,

Are you referring to the Windows login screen (with the default background and a white text box in the middle) or is this on the BIOS screen?

If its the Windows login screen, make sure you're entering into the password box, and not entering in the PIN box.

I recommend that your try clicking on the Ease of Access icon (bottom right corner of log on screen) then click on On-Screen Keyboard. You should be able to enter your password normally.

Make sure Caps lock / Num lock etc are not on, because this will result in an incorrect password.

Regards
David Webb

Content Editor and Community Manager - CCM.net

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