Can't log in without paying

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When I try to log in to Instagram I get:

"Your free access is now finished. Please proceed to (small) payment to continue to have access to our service!"

Click "OK" this goes to a page asking for money.

If I click "no", the log in page closes down with a pop up showing:

"We are sorry you do not wish to help us :-("

Instagram worked for a couple of weeks before this message appeared.

I'm new to Instagram, so at first it seemed reasonable to pay, until I started asking around and was told by everyone that it is free.

Would be willing to pay, but not to give my credit card details to a suspicious site.

I'm on a windows 10 PC. The Instagram is personal, not for business. Not running any ads.

I can't delete my account because I can't log in.

I tried opening a new account, but same message.

I've uninstalled and reinstalled Instagram several times, but same message.

System restore to an old date didn't work.

No suspicious apps or programs I can see in Apps and Features.

Has anyone else encountered this?

Any advice would be appreciated.

4 replies

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Hello, this sounds like a scam. Instagram is a free to use service and won't ask you to pay.

Have a look here on how to avoid scams on Instagram. You should try contacting Instagram's support centre to flag up this issue.

As for logging into your account - it could be that it has been hacked, hence why you are seeing the popups. Try connecting to Instagram on another device if possible. If the problem persists look here for information on how to recover a hacked Instagram account.

Regards
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Hi,

Try accessing your account from the official website and see what happens.

Here's the link: https://www.instagram.com

As you said that you've tried to uninstall and reinstall Instagram several times, it is possible that you're not using a genuine application.
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Can you please share a screenshot of the message?
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Hi HelpiOS. Thanks for your time helping me.

Can't seem to load the screenshot here.

The pages that appear though are:
"Your free access is now finished. Please proceed to (small) payment to continue to have access to our service!"

Click OK goes to:

Unlimited Monthly Access
After payment you will be able to use your desktop browser to:

Read & Post messages (DM)
Post pictures on Instagram
Comment on Instagram
Like on Instagram
Access is automatically provided for 1 uniq IP adress. If you have several devices at home/work or if your ip has changed, please use this form.

This little contribution (9.99 USDSpecial offer! Only 4.99/month USD now!) will help us to maintain this feature. Subscription will be automatically renewed after 1 month but you can stop it anytime from your Paypal account or by contacting us

In case of any problem, you can find us on Telegram application with nickname MyGlobalSupport, or by email
Monthly access - cheapest price (4.99 USD/month) - recurrent billing until cancellation

Click cancel goes to:

"We are sorry you do not wish to help us :-("
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I confirm it's a scam. If you get this message on your Web browser, first of all, delete all installed extensions and add-ons. Then, reset your browser to its default settings by following these instructions. If you've several Web browsers, repeat these steps for each browser on which you receive the message.

Check also the installed software by going to the Control Panel > Uninstall a program (under Programs). Uninstall any suspicious programs from your computer. If you've doubts, send me a screenshot of the list of installed programs by clicking the mountain icon in your next message.
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thanks again
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Is the problem solved?
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Why not delete the app and reinstall it ?
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Thanks for the reply.
I can't find the app responsible, to delete it.