Can't log in without paying

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paule2b Posts 6 Registration date Sunday August 16, 2020 Status Member Last seen August 20, 2020 - Aug 16, 2020 at 07:19 PM
HelpiOS Posts 14311 Registration date Friday October 30, 2015 Status Moderator Last seen April 24, 2024 - Aug 21, 2020 at 08:16 AM

When I try to log in to Instagram I get:

"Your free access is now finished. Please proceed to (small) payment to continue to have access to our service!"

Click "OK" this goes to a page asking for money.

If I click "no", the log in page closes down with a pop up showing:

"We are sorry you do not wish to help us :-("

Instagram worked for a couple of weeks before this message appeared.

I'm new to Instagram, so at first it seemed reasonable to pay, until I started asking around and was told by everyone that it is free.

Would be willing to pay, but not to give my credit card details to a suspicious site.

I'm on a windows 10 PC. The Instagram is personal, not for business. Not running any ads.

I can't delete my account because I can't log in.

I tried opening a new account, but same message.

I've uninstalled and reinstalled Instagram several times, but same message.

System restore to an old date didn't work.

No suspicious apps or programs I can see in Apps and Features.

Has anyone else encountered this?

Any advice would be appreciated.

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4 responses

Answer 1 / 4

David Webb Posts 3177 Registration date Monday November 25, 2019 Status Administrator Last seen May 15, 2023 6,925
Updated on Aug 17, 2020 at 01:18 AM

Hello, this sounds like a scam. Instagram is a free to use service and won't ask you to pay.

Have a look here on how to avoid scams on Instagram. You should try contacting Instagram's support centre to flag up this issue.

As for logging into your account - it could be that it has been hacked, hence why you are seeing the popups. Try connecting to Instagram on another device if possible. If the problem persists look here for information on how to recover a hacked Instagram account.

Regards

David Webb

Content Editor and Community Manager - CCM.net

Answer 2 / 4

HelpiOS Posts 14311 Registration date Friday October 30, 2015 Status Moderator Last seen April 24, 2024 1,891
Aug 17, 2020 at 05:11 PM

Hi,

Try accessing your account from the official website and see what happens.

Here's the link: https://www.instagram.com

As you said that you've tried to uninstall and reinstall Instagram several times, it is possible that you're not using a genuine application.

paule2b Posts 6 Registration date Sunday August 16, 2020 Status Member Last seen August 20, 2020
Aug 17, 2020 at 11:40 PM

Thanks HelpiOS .
I clicked the link and it went straight to the dodgy asking for money page.
I think your right about the app being to blame. Just have to find it to delete it.

HelpiOS Posts 14311 Registration date Friday October 30, 2015 Status Moderator Last seen April 24, 2024 1,891 > paule2b Posts 6 Registration date Sunday August 16, 2020 Status Member Last seen August 20, 2020
Aug 18, 2020 at 11:30 AM

I think your PC is infected. Check your system by downloading Malwarebytes. Perform a full scan with this software, and move the detected files to quarantine. Then restart your PC.

Good luck.

paule2b Posts 6 Registration date Sunday August 16, 2020 Status Member Last seen August 20, 2020 > HelpiOS Posts 14311 Registration date Friday October 30, 2015 Status Moderator Last seen April 24, 2024
Aug 18, 2020 at 10:20 PM

Thanks HelpiOS, but I've done that a few times. No difference.

Can you please share a screenshot of the message?

Hi HelpiOS. Thanks for your time helping me.

Can't seem to load the screenshot here.

The pages that appear though are:
"Your free access is now finished. Please proceed to (small) payment to continue to have access to our service!"

Click OK goes to:

Unlimited Monthly Access
After payment you will be able to use your desktop browser to:

Read & Post messages (DM)
Post pictures on Instagram
Comment on Instagram
Like on Instagram
Access is automatically provided for 1 uniq IP adress. If you have several devices at home/work or if your ip has changed, please use this form.

This little contribution (9.99 USDSpecial offer! Only 4.99/month USD now!) will help us to maintain this feature. Subscription will be automatically renewed after 1 month but you can stop it anytime from your Paypal account or by contacting us

In case of any problem, you can find us on Telegram application with nickname MyGlobalSupport, or by email
Monthly access - cheapest price (4.99 USD/month) - recurrent billing until cancellation

Click cancel goes to:

"We are sorry you do not wish to help us :-("

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