My Instagram disabled

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Instagram

tubedes Posts 5 Registration date Friday October 23, 2020 Status Member Last seen October 28, 2020 - Oct 23, 2020 at 11:22 AM
tubedes Posts 5 Registration date Friday October 23, 2020 Status Member Last seen October 28, 2020 - Oct 28, 2020 at 04:25 PM

Hi

3 days ago my Instagram account disabled.

I am trying to send a request to the Instagram trough this page :

https://help.instagram.com/contact/606967319425038

but when i want to send it i get this message :

Could not process your request

We could not process your request. Please try again later.

for 3 days i am trying to contact with them but i could not success!

how can i fix it?

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3 responses

Answer 1 / 3

HelpiOS Posts 17760 Status Moderator 1,878
Oct 23, 2020 at 01:54 PM

Hi,

Clear your browser's cache and cookies, check if it is up to date and try again. If the problem persists, make sure that JavaScript and cookies are allowed in your browser's settings.

If the problem persists, try sending your appeal from a different browser or device.

Answer 2 / 3

tubedes Posts 5 Registration date Friday October 23, 2020 Status Member Last seen October 28, 2020
Updated on Oct 23, 2020 at 02:23 PM

thank you for your reply
i did it with different browser but i got same message!

HelpiOS Posts 17760 Status Moderator 1,878
Oct 24, 2020 at 06:07 PM

Are you also receiving the same message if you use another computer or mobile phone?

tubedes Posts 5 Registration date Friday October 23, 2020 Status Member Last seen October 28, 2020 > HelpiOS Posts 17760 Status Moderator
Oct 24, 2020 at 06:11 PM

Yes
Same message

HelpiOS Posts 17760 Status Moderator 1,878 > tubedes Posts 5 Registration date Friday October 23, 2020 Status Member Last seen October 28, 2020
Oct 25, 2020 at 07:23 PM

When you try to log in, does Instagram notify you that your account is "disabled"? Because, if it is not disabled, this may be why you can't send your appeal through that form.

tubedes Posts 5 Registration date Friday October 23, 2020 Status Member Last seen October 28, 2020 > HelpiOS Posts 17760 Status Moderator
Updated on Oct 25, 2020 at 07:57 PM

Yes.
The message is : no users found
My account doesn't exist now and I'm sure instagram disabled it!
As I remember before desabling , instagram wanted phone number and they told me that I should ask a review after 24 hours.
After that my account changed to "Instagramer" name and i couldn't access to it.
I'm sure that instagram deleted my account and i can not see my page now!
Unfortunately when I email to support@instagram.com i will receive an auto reply from facebook that wants me to go to the link
https://help.instagram.com/

I don't know what should I do?
I wish I could chat with the Instagram support center.

HelpiOS Posts 17760 Status Moderator 1,878 > tubedes Posts 5 Registration date Friday October 23, 2020 Status Member Last seen October 28, 2020
Updated on Oct 26, 2020 at 07:46 PM

Unfortunately it is not easy to reach Instagram... I suggest you wait a few days and see what happens when you try to log in / appeal Instagram's decision through the contact form.

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