Can't find OS

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Nexus2001 Posts 1 Registration date Saturday January 30, 2021 Status Member Last seen January 30, 2021 - Updated on Jan 31, 2021 at 07:24 AM
David Webb Posts 3177 Registration date Monday November 25, 2019 Status Administrator Last seen May 15, 2023   - Feb 9, 2021 at 06:36 AM
Hi my laptop fell, screen froze up so I restart it. Get a msg saying can't find OS. So I get a disc has win10 on it, begin the format process and get a msg saying a new version of Windows is found in this device. Select reboot device source or something like that.
I tried restore system, repair option and it's a no go.
Btw it's a gateway model MS2288.
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1 response

David Webb Posts 3177 Registration date Monday November 25, 2019 Status Administrator Last seen May 15, 2023   6,927
Feb 9, 2021 at 06:36 AM
Hello, it sounds like the hard drive has been damaged after the drop. Try booting from an external drive.

Regards