I think my iphone is banned from using Facebook

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Murad - Feb 11, 2021 at 03:42 PM
 Borith - Oct 25, 2021 at 09:33 AM
Three days ago ago my personal FB account was banned for breaking the community standards. My Instagram is gone too since it was on the same email, connected to my Facebook account. I tried to contact them using their forms, I even sent them my ID, but nothing happened, so I decided to register a new account.

I successfully registered a new account on my PC, everything works fine there. However, using my iPhone 11 pro max, I am unable to login to Facebook or Messenger using their apps from the App Store. Both shows me “an unexpected error occurred, please try again”

The interesting thing is that I successfully logged in with Messenger to my account using any other phone. Is it possible my iPhone received a hardware ban?

4 replies

David Webb Posts 3177 Registration date Monday November 25, 2019 Status Administrator Last seen October 7, 2021 6,942
Feb 12, 2021 at 08:47 AM
Hello, I'm not sure Facebook could specifically ban a device... although if they were able to it wouldn't be too much of a surprise.

They could target a specific IP address... but then as you've said you've been able to connect with your laptop, and other devices it doesn't seem they've done this.

Regards
David Webb

Content Editor and Community Manager - CCM.net

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Murad_0025 Posts 1 Registration date Thursday February 11, 2021 Status Member Last seen February 12, 2021
Feb 12, 2021 at 09:05 AM
Thanks for answering
And how can I login to the app, it is still has tge same problem I really need help with this

Thank you
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You are correct you handset has been blocked from using the system via your iPhones MEID (you can see this number in general settings) you can change or hoax you meid on a jailbroken iPhone, if you have the same issue on an android handset you can fix this by factory wiping your phone and starting over.
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I have the same issue now with my 12 Pro Max.
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David Webb Posts 3177 Registration date Monday November 25, 2019 Status Administrator Last seen October 7, 2021 6,942
Feb 12, 2021 at 09:06 AM
What you can try to do is log into FB on your phone, but with through the browser, instead of with the App.

If the problem continues with the app, uninstall and reinstall it and see if that helps.
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