Toshiba laptop is unexpected shutdown

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gamealex@gmail.com - Apr 7, 2021 at 01:53 AM
HelpiOS Posts 14297 Registration date Friday October 30, 2015 Status Moderator Last seen April 16, 2024 - Apr 7, 2021 at 04:20 PM
Hello,

last time when my pc on update i try to shutdown started from that my laptop is unexpected shutdown
please help me how can i solve

System Configuration: Windows / Firefox 42.0
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1 response

HelpiOS Posts 14297 Registration date Friday October 30, 2015 Status Moderator Last seen April 16, 2024 1,891
Apr 7, 2021 at 04:20 PM
Hi,

Shutting down a PC during an update may cause serious damage to the operating system. You can try to repait it by performing the following steps.

Press and hold the Shift key while you select Power > Restart. After your PC restarts, you will see the "Choose an option" screen.

Select Troubleshoot > Advanced Options > Command Prompt.

Type the following:
  • DISM /Online /Cleanup-Image /RestoreHealth

Press Enter.
  • sfc /scannow

Press Enter.

Restart your PC.

In case you still encounter the problem, you will need to backup your data on an external drive and reinstall Windows.

Good luck
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