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Hacked Account & Info Changed

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MommaKoebe - May 18, 2021 at 11:09 AM
HelpiOS Posts 17773 Status Moderator - May 18, 2021 at 12:29 PM
Hello,

My Facebook was hacked little over 2 weeks ago. My email and password was changed. I have done all the steps trying to get my Facebook back but because they changed everything they made it nonidentifiable. When I put in my email or phone number is tells me there is no account associated with this email/phone number. Well duh! It was changed. I'm trying to figure out how I can get my Facebook back. I have reported it hacked several times and I have even tried getting it back myself with no luck. Hoping someone here has answers.

System Configuration: Windows / Edge 90.0.818.62

2 responses

Answer 1 / 2
HelpiOS Posts 17773 Status Moderator 1,878
May 18, 2021 at 12:03 PM
Hi,

On Facebook's recovery page for hacked accounts, try entering your username instead of your email and phone number, then use your current or old password.

Good luck
MommaKoebe
Updated on May 18, 2021 at 12:07 PM
I have tried it. Gives me the same steps as my email and phone number.
HelpiOS Posts 17773 Status Moderator 1,878 > MommaKoebe
May 18, 2021 at 12:08 PM
You can find it in your Facebook profile page URL (www.facebook.com/your-username).
MommaKoebe > HelpiOS Posts 17773 Status Moderator
May 18, 2021 at 12:12 PM
Doesn't work. Just like I can't go and search for my profile. They have it all blocked unless your a friend.

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