Instagram two factor authentication, please help!!

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Sophieaton12345 Posts 1 Registration date Sunday August 22, 2021 Status Member Last seen August 22, 2021 - Aug 22, 2021 at 05:10 AM
 Blocked Profile - Aug 23, 2021 at 08:50 AM
Hello,

Hi, I'm having an issue with Two-Factor Authentication I tried to set up a 2FA when I apparently already had one so I deleted the new authenticator keys that were generating codes only to realize that that key replaced my old google authenticator key, and now I can't access my account as I don't have any codes being generated or any backup codes. I submitted a support request and was asked by an automated email to send a photo of my face with the code they sent me in the email plus my full name and username which I did and then received another automated email saying 2FA's been turned off and that I should be able to log in. However, it hasn't turned off because it's still asking me for a "6-digit code generated by my authenticator app" every time I try to log in. I've been trying to contact Instagram all day but am only receiving the same automated emails. Idk what else to do any help?


System Configuration: Android / Chrome 92.0.4515.159
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2 responses

David Webb Posts 3177 Registration date Monday November 25, 2019 Status Administrator Last seen May 15, 2023   6,925
Aug 23, 2021 at 04:45 AM
Hello, have a look at this article on how to recover an Instagram account.

Regards
1
Hi, Tap or your profile picture in the bottom right to go to your profile.
Tap in the top right, then tap Settings.
Tap Security, then tap Two-Factor Authentication.
Tap Get Started at the bottom.
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