Instagram two factor authentication, please help!!

Sophieaton12345
Posts
1
Registration date
Sunday August 22, 2021
Status
Member
Last seen
August 22, 2021
- Aug 22, 2021 at 05:10 AM
 Blocked Profile - Aug 23, 2021 at 08:50 AM
Hello,

Hi, I'm having an issue with Two-Factor Authentication I tried to set up a 2FA when I apparently already had one so I deleted the new authenticator keys that were generating codes only to realize that that key replaced my old google authenticator key, and now I can't access my account as I don't have any codes being generated or any backup codes. I submitted a support request and was asked by an automated email to send a photo of my face with the code they sent me in the email plus my full name and username which I did and then received another automated email saying 2FA's been turned off and that I should be able to log in. However, it hasn't turned off because it's still asking me for a "6-digit code generated by my authenticator app" every time I try to log in. I've been trying to contact Instagram all day but am only receiving the same automated emails. Idk what else to do any help?


System Configuration: Android / Chrome 92.0.4515.159

2 replies

David Webb
Posts
3178
Registration date
Monday November 25, 2019
Status
Administrator
Last seen
October 7, 2021
6,928
Aug 23, 2021 at 04:45 AM
Hello, have a look at this article on how to recover an Instagram account.

Regards
1
Hi, Tap or your profile picture in the bottom right to go to your profile.
Tap in the top right, then tap Settings.
Tap Security, then tap Two-Factor Authentication.
Tap Get Started at the bottom.
0