No access to Facebook Authenticator

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Jon - Feb 16, 2022 at 08:12 PM
HelpiOS Posts 14396 Registration date Friday October 30, 2015 Status Moderator Last seen July 23, 2024 - Feb 22, 2022 at 07:23 AM
Hello,
I had been using Google's Authenticator app for my two factor log-in. Somehow Facebook is now asking for a code from the FB Authenticator. Since I never gave FB my phone number, it can't send me the SMS with the code even though it appears to think it is doing so.

I am not logged in on another device and have been unable to find a work around. Is there a way to log in without this code or a way to have my account reset somehow?


System Configuration: Macintosh / Chrome 98.0.4758.102
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3 responses

HelpiOS Posts 14396 Registration date Friday October 30, 2015 Status Moderator Last seen July 23, 2024 1,877
Feb 17, 2022 at 04:44 AM
Hi,

If you don't see an option allowing you to send the code to your email address, then I recommend you to follow these methods to recover your Facebook account.

Good luck
Already been through all that. It never gets me beyond changing the password and then when logging in it asks for the Authenticator code...
HelpiOS Posts 14396 Registration date Friday October 30, 2015 Status Moderator Last seen July 23, 2024 1,877
Feb 22, 2022 at 07:23 AM
Hi,

I suggest you refer to this topic. The OP had a similar issue with 2-factor authentication.

Hope it helps.