No access to Facebook Authenticator

Closed
Jon - 16 Feb 2022 à 20:12
HelpiOS Posts 8473 Registration date Friday 30 October 2015 Status Moderator Last seen 29 July 2026 - 22 Feb 2022 à 07:23
Hello,
I had been using Google's Authenticator app for my two factor log-in. Somehow Facebook is now asking for a code from the FB Authenticator. Since I never gave FB my phone number, it can't send me the SMS with the code even though it appears to think it is doing so.

I am not logged in on another device and have been unable to find a work around. Is there a way to log in without this code or a way to have my account reset somehow?


System Configuration: Macintosh / Chrome 98.0.4758.102
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3 responses

HelpiOS Posts 8473 Registration date Friday 30 October 2015 Status Moderator Last seen 29 July 2026 1,880
17 Feb 2022 à 04:44
Hi,

If you don't see an option allowing you to send the code to your email address, then I recommend you to follow these methods to recover your Facebook account.

Good luck
Already been through all that. It never gets me beyond changing the password and then when logging in it asks for the Authenticator code...
HelpiOS Posts 8473 Registration date Friday 30 October 2015 Status Moderator Last seen 29 July 2026 1,880
22 Feb 2022 à 07:23
Hi,

I suggest you refer to this topic. The OP had a similar issue with 2-factor authentication.

Hope it helps.