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No access to Facebook Authenticator

Jon - Feb 16, 2022 at 08:12 PM
HelpiOS
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 - Feb 22, 2022 at 07:23 AM
Hello,
I had been using Google's Authenticator app for my two factor log-in. Somehow Facebook is now asking for a code from the FB Authenticator. Since I never gave FB my phone number, it can't send me the SMS with the code even though it appears to think it is doing so.

I am not logged in on another device and have been unable to find a work around. Is there a way to log in without this code or a way to have my account reset somehow?


System Configuration: Macintosh / Chrome 98.0.4758.102
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Answer 1 / 3
HelpiOS
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Feb 17, 2022 at 04:44 AM
Hi,

If you don't see an option allowing you to send the code to your email address, then I recommend you to follow these methods to recover your Facebook account.

Good luck
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Answer 2 / 3
Jon
Feb 17, 2022 at 10:45 AM
Already been through all that. It never gets me beyond changing the password and then when logging in it asks for the Authenticator code...
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Answer 3 / 3
HelpiOS
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Feb 22, 2022 at 07:23 AM
Hi,

I suggest you refer to this topic. The OP had a similar issue with 2-factor authentication.

Hope it helps.
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