Itunes 64 bit problem [Solved/Closed]

amazingman849 2 Posts Monday July 27, 2009Registration date July 28, 2009 Last seen - Jul 28, 2009 at 12:34 PM - Latest reply: steve-e 1 Posts Tuesday April 16, 2013Registration date April 16, 2013 Last seen
- Apr 16, 2013 at 03:31 PM

I keep having this problem with itunes when I try to connect my ipod touch to itunes. I keep getting this error message that says this ipod cannot be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64-bit version of itunes. I have already done this required step about a hundred times and I am still getting this same error so if you have any idea what I can do please help.
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Thank you
Hi There,

I was running the 64-bit version if iTunes, and I did uninstall and re-install just to make sure -- no luck. Turns out there's a really easy solution, I'll spare you the detail of how I figured it out, but if you encounter the same issue, here's the solution:

1) Using WinRAR (or any other decent archiving program), extract iTunesWindows64Setup.exe
2) Right click on AppleMobileDeviceSupport64.msi and choose Properties.
3) Switch to the Compatibility tab and check the "Run this program in compatibility mode for:" box, and select your only option, "Previous versions of Windows", in the drop-down box.
4) Click OK
5) Double click the AppleMobileDeviceSupport64.msi
6) Tell it to Repair your current installation
7) Done!

Good luck...

Thank you, Kia 77

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CCM has helped 1700 users this month

Ok, I solve it...
All the solutions that I found on the web, judt didn't work for me, so I un-installed every apps from apple (Quicktime, apple mobile device support, apple software update, apple app suport... etc)
Then I installed the latest Itunes, and FINALLY it worked.

Good luck!
i have no idea wat yhu just said im 12 no1 in meh fam is a comp nerd and ive got a lonely ipod touch
It is too bad that there is no place where you can just download iTunes64.msi. My error messages say to uninstall Apple iTunes and then reinstall. Fine however, my PC will not allow me to uninstall apple iTunes without the i
Tunes64.msi file. Catch 22.
steve-e 1 Posts Tuesday April 16, 2013Registration date April 16, 2013 Last seen - Apr 16, 2013 at 03:31 PM
I did exactly as said above, extracted, clicked on compatibility, run as previous version and it's fixed it. Thank you so much! Registered just to say thank you, really appreciated, that was doing my noodle.
Thank you
I was going through the same problem and it solved my problem when I updated my I tunes :-)
blerdp 1 Posts Monday March 4, 2013Registration date March 4, 2013 Last seen - Mar 4, 2013 at 02:23 PM
Thank you

Thanks so much for posting your help. I'm so grateful for you helping us out. I made a friggen account on this site just to tell you this, so there's how thankful I am.

And again, thanks a lot good-guy Kia.
Thank you
it works thank you