I keep having this problem with itunes when I try to connect my ipod touch to itunes. I keep getting this error message that says this ipod cannot be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64-bit version of itunes. I have already done this required step about a hundred times and I am still getting this same error so if you have any idea what I can do please help.
I was running the 64-bit version if iTunes, and I did uninstall and re-install just to make sure -- no luck. Turns out there's a really easy solution, I'll spare you the detail of how I figured it out, but if you encounter the same issue, here's the solution:
1) Using WinRAR (or any other decent archiving program), extract iTunesWindows64Setup.exe
2) Right click on AppleMobileDeviceSupport64.msi and choose Properties.
3) Switch to the Compatibility tab and check the "Run this program in compatibility mode for:" box, and select your only option, "Previous versions of Windows", in the drop-down box.
4) Click OK
5) Double click the AppleMobileDeviceSupport64.msi
6) Tell it to Repair your current installation
7) Done!
Extract iTunes64Setup.exe with WinRAR - right click on "AppleMobileDeviceSupport64.msi"- properties - compatibility - Check "Run this program in compatibility mode for:" - select from dropdown box: "Previous version of windows" - press ok - run it - select repair - done
And this also works - better as a matter of fact.
http://thehotfix.net/...
I've changed the AppleMobileDeviceSupport64.msi extension to *.exe, and then I was able to see the compatibility option, but I didn't see "Previous version of windows", my options were:
Win 95
Win 98 / ME
NT
2000
Win Server 2003 (SP1)
I tried all off them and after click in "OK" I returned the file extension to msi.
Ok, I solve it...
All the solutions that I found on the web, judt didn't work for me, so I un-installed every apps from apple (Quicktime, apple mobile device support, apple software update, apple app suport... etc)
Then I installed the latest Itunes, and FINALLY it worked.
It is too bad that there is no place where you can just download iTunes64.msi. My error messages say to uninstall Apple iTunes and then reinstall. Fine however, my PC will not allow me to uninstall apple iTunes without the i
Tunes64.msi file. Catch 22.
I did exactly as said above, extracted, clicked on compatibility, run as previous version and it's fixed it. Thank you so much! Registered just to say thank you, really appreciated, that was doing my noodle.
Thanks so much for posting your help. I'm so grateful for you helping us out. I made a friggen account on this site just to tell you this, so there's how thankful I am.
6900 users have said thank you to us this month
Tunes64.msi file. Catch 22.
- Posts
- 1
- Registration date
- Tuesday April 16, 2013
- Status
- Member
- Last seen
- April 16, 2013
-