Internet does not connect to the correct site

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despina - Aug 18, 2009 at 02:44 PM
 despina - Aug 25, 2009 at 08:48 PM
Hello,
Since last week, every time I start internet explorer, or a new pop up internet explorer window starts, a pop up window appears asking to click ok. Then the internet explorer window appears. It also cannot link to some pages I used to. Insttead it links to some adpages like www.desktopsmiley.com
I run antivirus and it is still on.
Firefox starts ok, but I get the same pop up windows from time to time.
Do you have any suggestions of what to do?
Thanks you
Despina
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7 replies

sharpman Posts 1021 Registration date Saturday May 23, 2009 Status Contributor Last seen October 20, 2010 183
Aug 18, 2009 at 10:05 PM
what has happpened is that your start address has been hijacked by some software that you may have inadvertantly downloaded.

the smiley bit is a dead give away.

http://www.bloghash.com/2008/06/how-to-restore-hijacked-internet-explorer-homepage/

https://support.google.com/webmasters/forum/AAAA2Jdx3sUsc45xQS1-xA/?hl=en&gpf=d/category-topic/webmasters/malware--hacked-sites/sc45xQS1-xA

https://answers.yahoo.com/question/index?qid=20090202114432AAOcWyO

http://answers.yahoo.com/question/index?qid=20090706094339AAX2yQr

http://forums.techarena.in/technology-internet/1206275.htm

http://forums.channelweb.co.uk/showthread.php?p=1093581

The above links are good reads for your situation. I hope they can shed some light on your situation and solve the issue.
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I followed the steps of the first site :
1. I run spybot s&d program.
2. I deleted the temp files found by start/run/%temp%
3.I tried to clean the registry. It could not figure how to locate
Start Page key and Default_Page_URL key matches.
[HKEY_LOCAL_MACHINESoftwareMicrosoftInternet ExplorerMain]
[HKEY_CURRENT_USERSoftwareMicrosoftInternet ExplorerMain]
I tried the second site and run the hijack this program. Still got confused of what to delete
I tried the next sites. There is no desktop smiley toolbar to delete from control panel.
I downloaded regcure pgm and run diagnostics. It found several errors. I have to purchase the full version to correct the errors.
I run spyware doctor diagnostics. It found errors. I purchased the full version and run it. The problem is still on.
Any other suggestions?
Thanks
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please answer by e-mail
thanks
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sharpman Posts 1021 Registration date Saturday May 23, 2009 Status Contributor Last seen October 20, 2010 183
Aug 22, 2009 at 04:08 PM
copy this link to your browser (its a download link for a program called crapcleaner)

https://filehippo.com/download_ccleaner/

install and run the program

on the windows tab select all the options for internet explorer.
deselect all the others

click analyze, after a while it will produce a report., click run cleaner on the bottom right.

click on the registry icon on left. click scan for issues, click fix selected issues, click fix all.

close crapcleaner.

reboot machine.

see if that works.

ps, don't know how to contact you by email.
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I tried computer cleaner.
The problem is still on.
(Also I cannont change the start web page on internet explorer from msn any other.
Also when I use mozilla firefox new windows with ads appear together with the one I am using. These two problems were on before i run ccleaner)
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I got an e-mail with the same instructions about crap or computer cleaner
I have run it several times.
The problem is still on.
Any other suggestions?
thanks
despina
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sharpman Posts 1021 Registration date Saturday May 23, 2009 Status Contributor Last seen October 20, 2010 183
Aug 23, 2009 at 12:24 PM
i fear that a wipe and reinstallation of your o/s is in order.
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THANK YOU
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