Cannot log into my computer

 Blocked Profile -
Hey! i have a problem with my computer.when i power it on, a blue screen with white words flashes on the screen showing me to remove some newly installedprograms and to check whether my files have viruses.The problem is that i cannot log in and verify whether there is avirus.i cannot format bcoz i fear to loss my files. Pliz what cuold be the problem and how can i solve it?

1 reply

Dear Sir,

Please consider going through the following steps to settle up the matter: