Ipod

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Hello,
my iPod nano 4GB silver won't turn on any more and my laptop and itunes won't recognize it. also my serial no. which is 6U734UC3YOP is not correct when i try to send a message to help and support sevice centre. i bought it from Australia and i am in Iran now and i can't go to an apple store. i would be very grateful if you can help me.
Lida, with many thanks

1 reply


Dear Lida,

Please have the iPod restored by the following means:

https://support.apple.com/en-us/HT201252

and then have the possibility to manage the iPod without

the use of iTunes by these instructions:

https://ccm.net/faq/12129-itunes-download-applications-and-install-them-from-your-pc

Thank you.