Some programs are not working

Closed
amm - Feb 2, 2010 at 04:55 AM
 Blocked Profile - Feb 2, 2010 at 06:57 AM
Hello,
i think my laptop got affected with virus. when i try to open any program,eg: MS Word and all MS Office programs, a dialogue box opens like "windows installer- preparing to install. accessing the feature (with ok/cancel options). how to solve this problem? please provide some valuable suggestions.
Thank you.

2 replies

Blocked Profile
Feb 2, 2010 at 05:04 AM
Dear Sir,

Please more information and also the solution to the error that is occurring through the below link:

https://support.microsoft.com/en-us/help/265194

Thank you.
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thanks for replying. i am having MS Office 2007 installed on my laptop. so, will this link work with my query?
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i have just one another problem....some times when i open a specific folder another dialogue box opens "windows Rundll 32 has stopped working". what's the possible solution for that?
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Blocked Profile
Feb 2, 2010 at 06:57 AM
Hi there,

Yes it will work and for the error you can refer to Faq from kioskea on link below and follow the instructions to solve it:

https://ccm.net/faq/293-how-to-fix-a-rundll-error

Thanks
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