No sound

Solved/Closed
Karrie - Oct 10, 2008 at 03:17 PM
 Karrie - Oct 15, 2008 at 07:22 PM
Hello,

I was working on my laptop and a window opened saying something about windows update. I didn't pay much attention but figured it had been a while since I updated so said OK. I set the laptop on a coffee table and ended up falling asleep in my chair for a couple of hours.

When I woke up it said something about restarting the computer, so I clicked OK, sat back in my comfy chair and fell asleep again. When I woke up again, the screen that showed my user was displayed and I figured I wouldn't have to go into a user account so just shut down from there. Now I have no sound.


This laptop is a Compag I bought a year ago from Best Buy with Windows Vista on it. It it came with software, which I'm sure it had to, I can't find it now. This is Home Premium. I do have Vista Business for a desktop computer. Can I use that to install sound? Any suggestions? If you have an answer for me, please don't get too technical, I'm not computer savvy.
Thanks for take the time to read this and for any future suggestion.
K

3 replies

jmp59 Posts 28813 Registration date Tuesday June 8, 2004 Status Contributor Last seen November 25, 2015 257
Oct 10, 2008 at 05:05 PM
Hello,

Try a System Restore to a point before u fell asleep https://www.microsoft.com/en-us/windows/
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Sorry, didn't work. I went to the date 10-3, but it said that it didn't make any changes. Any more suggestions?
K
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jmp59 Posts 28813 Registration date Tuesday June 8, 2004 Status Contributor Last seen November 25, 2015 257
Oct 11, 2008 at 02:08 AM
Try a date before.

If always doesn't work u'll have to re-install ur sound card.

U"ll find the driver u need here http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=fr&cc=fr&prodNameId=96514&prodTypeId=321957&prodSeriesId=96216&swLang=17&taskId=135&swEnvOID=20
... or tell the name (e.g. dv6000t) of ur Compaq and I"ll give u the link to download the driver.
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OK, I'm copying what it says in my computer.

Manufacture: Hewitt-Packard
Model: Presario V6000 - gave some letters & #'s in () but didn't know if personal number...if you need it let me know
Rating: 2.4 Windows Experience Index
Processor: AMD Turion (tm) 64 X2 Mobile Technology TL-50 1.60 GHz
Memory (RAM): 1.00 GB
System Type: 32-bit Operating Systerm

jmp59---I just really appreciate you doing this for me.

Karrie
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jmp59 Posts 28813 Registration date Tuesday June 8, 2004 Status Contributor Last seen November 25, 2015 257
Oct 12, 2008 at 03:47 PM
U'll get the driver u need clicking ftp://ftp.hp.com/pub/softpaq/sp35501-36000/sp35684.exe

Then just double-click the icon sp35684.exe to start the installation of ur sound card.
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jmp59,

I just installed it and turned on itunes. I hear music. Thank you very much for your help.

Karrie
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