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My itunes won't recognise my ipod

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Hello, I'm getting an error message when I plug in my ipod nano 5th generation this is the message. ab ipod has been dectected but could not be identified . I've uninstalled itunes etc etc but it's still not wrking



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Dear Jill,

Please get the problem solved through the following tips.

https://support.apple.com/en-us/HT204095

Thank you.
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