Windows live messenger has stopped working
Solved/Closed
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2 responses
a. Open Registry Editor:
For Windows Vista and Windows 7: Click Start, type regedit in the Start Search box and then press Enter on your keyboard.
For Windows XP: Click on Start -> click Run -> type regedit-> click OK
b. Click on the + sign of each of the items listed below to locate this folder: HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger\PerPassportSettings\<Hash Number>
1. Click the [+] sign beside HKEY_CURRENT_USER
2. Scroll down and click the [+] sign beside Software
3. Scroll down and click the [+] sign beside Microsoft
4. Scroll down and click the [+] sign beside MSNMessenger
5. Scroll down and click the [+] sign beside PerPassportSettings
6. Check folders with Hash Number and locate "UTL" Reg_SZ key containing your email address. Delete it.
c. Close the Windows Registry Editor
Restart Windows Live Messenger and try to Sign-In
Important! Once signed in, make sure to change the Windows Live Messenger display picture to a different one than what you have set during the Crash
For Windows Vista and Windows 7: Click Start, type regedit in the Start Search box and then press Enter on your keyboard.
For Windows XP: Click on Start -> click Run -> type regedit-> click OK
b. Click on the + sign of each of the items listed below to locate this folder: HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger\PerPassportSettings\<Hash Number>
1. Click the [+] sign beside HKEY_CURRENT_USER
2. Scroll down and click the [+] sign beside Software
3. Scroll down and click the [+] sign beside Microsoft
4. Scroll down and click the [+] sign beside MSNMessenger
5. Scroll down and click the [+] sign beside PerPassportSettings
6. Check folders with Hash Number and locate "UTL" Reg_SZ key containing your email address. Delete it.
c. Close the Windows Registry Editor
Restart Windows Live Messenger and try to Sign-In
Important! Once signed in, make sure to change the Windows Live Messenger display picture to a different one than what you have set during the Crash
Dear Sir,
Please carry out a system restore to a date where it was working correctly and hence get the problem solved.
Thanks in advance.
Please carry out a system restore to a date where it was working correctly and hence get the problem solved.
Thanks in advance.
Aug 29, 2010 at 03:28 AM
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