Conneting to internet
Closed
Dina
-
Aug 27, 2010 at 11:09 AM
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020 - Aug 27, 2010 at 04:09 PM
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020 - Aug 27, 2010 at 04:09 PM
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2 responses
dawooddoe
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Saturday February 21, 2009
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November 12, 2010
109
Aug 27, 2010 at 11:29 AM
Aug 27, 2010 at 11:29 AM
Most likely she did not configure the wireless or network adapter correctly. Basically she could manually set IP, subnet mask, gateway and DNS info on computer (needs to match router's settings), after that connect to your router. If you have enabled DHCP setting on router, she just need to set computer to obtain IP address automatically, and connect to router.
If need more ideas, probably she could use this ping tool to troubleshoot the problem.
Hope this helps.
If need more ideas, probably she could use this ping tool to troubleshoot the problem.
Hope this helps.
jack4rall
Posts
6428
Registration date
Sunday June 6, 2010
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Aug 27, 2010 at 04:09 PM
Aug 27, 2010 at 04:09 PM
Hello,
Try this 1.
1) Make sure that IP address and DNS server was set to obtain the address
automatically .
Click on start --> run --> type ncpa.cpl and click on OK.
Right click on your LAN icon if you are using wired network or right click on your
wireless network icon ---> Select "Properties" ---> scroll down and double
click on "Internet Protocol[TCP/IP]" . Make sure that
"Obtain IP address automatically" and "Obtain DNS server address automatically"
options are selected.
2) Click on Start --> Run --> type cmd and click on OK. Type this command.
ipconfig /all and press enter.
Make sure that IP Address, Subnet Mask, Default Gateway and DNS Servers
are having addresses.
3) If you are using wireless connection then check the SSID and the security key.
It should match with the router's SSID and the security key. Since your laptop
connects to the router without any problem, then compare the wireless settings
between your laptop and the other laptop.
4) Right click on the "Internet Explorer" icon---->Click on "Properties"---> Click on
"Connections" tab-->Click on LAN settings button. In that window uncheck all the
options, if you notice any option selected.
Good Luck.
Try this 1.
1) Make sure that IP address and DNS server was set to obtain the address
automatically .
Click on start --> run --> type ncpa.cpl and click on OK.
Right click on your LAN icon if you are using wired network or right click on your
wireless network icon ---> Select "Properties" ---> scroll down and double
click on "Internet Protocol[TCP/IP]" . Make sure that
"Obtain IP address automatically" and "Obtain DNS server address automatically"
options are selected.
2) Click on Start --> Run --> type cmd and click on OK. Type this command.
ipconfig /all and press enter.
Make sure that IP Address, Subnet Mask, Default Gateway and DNS Servers
are having addresses.
3) If you are using wireless connection then check the SSID and the security key.
It should match with the router's SSID and the security key. Since your laptop
connects to the router without any problem, then compare the wireless settings
between your laptop and the other laptop.
4) Right click on the "Internet Explorer" icon---->Click on "Properties"---> Click on
"Connections" tab-->Click on LAN settings button. In that window uncheck all the
options, if you notice any option selected.
Good Luck.
