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2 responses
Dear Sir,
Please provide more information about the matter so that we get to see into the matter and hence help you about it.
Thanks in advance.
Please provide more information about the matter so that we get to see into the matter and hence help you about it.
Thanks in advance.
the device shows up (and disappears if I unplug it) in the control panel but does not appear in My Computer for me to choose to open, save to, etc....
Saman.tha
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Sep 17, 2010 at 09:51 AM
Sep 17, 2010 at 09:51 AM
Hello Kathie, most of the time it is a driver issue, so I'd suggest to re-install the drivers for your storage device. You should find them on the WD support page.
There is no driver for the WD Passport I have (I checked the reference on the WD site for this). When I plug the drive into the USB port the device does not show available in My Computer. When I go to the Control Panel and plug in or unplug the device it shows USB connected or not there. Also when plugged in the eject icon appears in the tray and has the 'safely eject mass storage device' option.
