How to remove virus
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tk
-
Oct 5, 2010 at 05:00 AM
Gervarod Posts 306 Registration date Saturday March 27, 2010 Status Member Last seen June 8, 2014 - Oct 5, 2010 at 10:15 AM
Gervarod Posts 306 Registration date Saturday March 27, 2010 Status Member Last seen June 8, 2014 - Oct 5, 2010 at 10:15 AM
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2 responses
Ambucias
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Oct 5, 2010 at 05:03 AM
Oct 5, 2010 at 05:03 AM
Greetings,
As you have not provided any details about the nature and name of the virus, as a first step:
Download, install and run Malwarebyte which you can find on this site:
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ es-anti-malware
Ensure you make an update.
Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.
If Malwarebyte restarts your system, launch it again to finish the Full scan.
When the scan is completed, delete all items found.
Once your computer is clean and working normally just to be on the safe side
*Turn off system restore and wait 30 seconds,
*Turn it back on and create a new restore point.
This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.
As you have not provided any details about the nature and name of the virus, as a first step:
Download, install and run Malwarebyte which you can find on this site:
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ es-anti-malware
Ensure you make an update.
Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.
If Malwarebyte restarts your system, launch it again to finish the Full scan.
When the scan is completed, delete all items found.
Once your computer is clean and working normally just to be on the safe side
*Turn off system restore and wait 30 seconds,
*Turn it back on and create a new restore point.
This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.
Gervarod
Posts
306
Registration date
Saturday March 27, 2010
Status
Member
Last seen
June 8, 2014
21
Oct 5, 2010 at 10:15 AM
Oct 5, 2010 at 10:15 AM
Hello, TK as when you download Malwarebytes as you got AVG it willl pick up Malwarebytes as a Virus or a Trojan but please Ignore it and click on the button that wont get rid of it then.
Hope some one will let you know that as it did on a friends computer when i was cleaning up his computer.
Chhers, Gervarod
Hope some one will let you know that as it did on a friends computer when i was cleaning up his computer.
Chhers, Gervarod
