See the router but won't connect to internet

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bex993 - Oct 21, 2010 at 10:44 AM
dawooddoe Posts 404 Registration date Saturday February 21, 2009 Status Member Last seen November 12, 2010 - Oct 22, 2010 at 12:15 PM
Hello,

I have a problem with my Dell PC Windows XP SP2. It can see the router using wireless usb but can't connect to the internet. It just stays on authenticating. It also does not work wired hence me thinking it is a PC issue. I have a phone, ipod and laptop which can all connect to it fine.

It is driving me mad! Please help.

Thanks

2 replies

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Oct 21, 2010 at 02:23 PM
Hello,

Try this 1.

First make sure the network drivers are installed properly.

Click on Start --> In search box, type ncpa.cpl and press Enter.

"Network Connection" window will be opened. Right click on your wireless

network icon --> Select "Properties". Click on "Wireless Networks" tab.

In the "Preferred Network" section you can find your router name.

Just select your router in the preferred network and click on "Properties".

Click on "Authentication" tab --> Uncheck the option "Enable IEEE 802.1x

authentication for this network" --> Click on OK --> OK.

Then double-click on your "Wireless Network" icon in the notification area -->

Click on "View Wireless Networks" --> Select your network --> Click on

"Disconnect" button --> Then again select your network and try to connect it by

clicking on the "Connect" button.

If the problem still exists check your SSID and the security key.

Since other laptop connects fine to the internet just compare the wireless

network settings between that laptop and your PC.

Good Luck.
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dawooddoe Posts 404 Registration date Saturday February 21, 2009 Status Member Last seen November 12, 2010 108
Oct 22, 2010 at 12:15 PM
Check out this XP wireless adapter configuration example, probably you didn't install some required XP patches..
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