Hotmail account blocked [Solved/Closed]

- - Latest reply: Ambucias
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- Apr 30, 2011 at 05:12 AM
Hello,

please i need help... wanted to open my hotmail they opend a page where they said " your mail has been temporarly blocked " i tried to fix the problem folowing advices and it never worked after many psebelities, once i tried to open it.. it opened but msn was not working it was giving me an error the same thing...so i tried changing my password .. once changed it wont open again with this password please help me i need it
i can open facebook it contains another password is it a hacker?

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Thank you
Summer,

If you sent spams or messages to several users at the same time you will not be able to recover your account.

If you did not, you account may have been hacked:

If your MSN/Hotmail Account has been hacked!

If your MSN Account has been hacked, go to MSN email support:
https://support.live.com/eform.aspx?productKey=wlid&ct=eformts&scrx=1

You have to give all informations about your problem and about your identity:
* Your e-mail (the "Windows Live ID").
* Your first name and full name.
* Your date of birth (month / day / year).
* Your country.
* The state, province or department in which you reside.
* Your zip code.
* The IP address of each computer used to access your account, or the most commonly used. To find your IP address, visit : http://www.monip.org/
* The answer to your secret question (if you don't remember it, notify it).
* Emergency address email registered for this account (if no emergency address, notify it).
* Your Internet service provider (at work or at home).
* The date and approximate time of your last login.
* The information below:
o For Windows Live Hotmail user :
? Examples of files names which you created in addition to those existing by defect
? Examples of contacts contained in your address book.
? Examples of old email titles contained in your inbox folders or messages.
o For Windows Live Messenger user :
? Examples of contacts contained in your contact list.
? The nickname under which you appear on Windows Live Messenger.
VERY IMPORTANT ! Write your request in a clear and understandable English, avoiding the SMS language, spelling and abbreviations !

Remember this is the only way you can expect to recover your account!

Good luck

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Thank you
Ambucias,

My hotmail account is also blocked. I followed the directions, gave all the information requested. When completed a screen comes up that says "an error has occured please reenter your information". I have reentered the information several times to no avail.
Ambucias
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13126 -
Sad,

You must clean your cache and all temporary files as some have been corrupted.

To help you do a deep cleaning job, download and run CCleaner


http://ccm.net/download/download-33-ccleaner
Ambucias,
Thank you for the CCleaner suggestion, it did not help. The account is still blocked. Any other suggestions.
lets stop taking up space and telling everyone that your hotmail is blocked.
just wait until your questions are answered.
the more ppl that talk about this problem doesnt mean its gonna be helped any faster.
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Thank you
Sad,

Of course your account will still be blocked, I was giving you a way to get through the entire Hotmail questionnaire so that you can get your account back.

Remember, it may take a week before you get a reply as it seems that Hotmail is being attacked by hackers on individual account and having fun doing it.

If you need an alternate e-mail, go to Gmail
when my account is blocked
can i restore my contacts

thanks anyway
Ambucias
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13126 -
Coco,
When you get your account back, your contacts should still be there.

Anyway, you are welcome