MSN hotmail account blocked how to unblock [Solved/Closed]

Scott - Mar 7, 2011 at 02:55 PM - Latest reply: Ambucias 55062 Posts Monday February 1, 2010Registration dateModeratorStatus September 22, 2018 Last seen
- Dec 2, 2012 at 06:01 AM

I was out of town on business. When I returned I attempted to logon to my hotmail email account, and was greeted with the following message:

"Your account has been blocked
Why are you seeing this?
Someone may have used your account to send out a lot of junk messages (or something else that violates the Windows Live Terms of Service).
We're here to help you get your account back.
What do you need to do?
We'll walk you through a few steps to verify that you own the account, then have you change your password in case someone else has been accessing your account. It should only take a few minutes and then you'll be unblocked and on your way.
We've cleaned your account settings
Often customers get here because someone else has access to your account and are using it without your knowledge to send spam. To protect you and your contacts, we've removed any Hotmail auto-replies or linked accounts you may have had."

When I click on the "Continue" button it transfers me to a email address that has not existed for more than ten years. When I attempt to access that email address I receive a message that the email address does not exist.

I must access my email account, immediately. I have had no access now for nearly three weeks.

I have spent more than fifty hours on a wide variety of sites attempting to access my account, without success. I am ready to pull out my hair. I did not ask that my account be blocked, but it is.

I have telephoned MSN attempting to speak to a human being, without success.

Every route I attempt eventually cycles me back to the site that has the email address than has not been working, or utilized, for more than ten years.

Your e-mail was deleted
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to protect your security and confidential information.

Thank you.

Scott Spencer

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Best answer
Ambucias 55062 Posts Monday February 1, 2010Registration dateModeratorStatus September 22, 2018 Last seen - Mar 7, 2011 at 04:00 PM
Thank you
Dear Scott,

Seems that your account has been hacked.

If your MSN/Hotmail Account has been hacked!

If your MSN Account has been hacked, go to MSN email support:

you need to follow the password reset link and when it comes to the three options of how you want to change your password click on the last one, customer support and then fill out the form!

You have to give all informations about your problem and about your identity:
* Your e-mail (the "Windows Live ID").
* Your first name and full name.
* Your date of birth (month / day / year).
* Your country.
* The state, province or department in which you reside.
* Your zip code.
* The IP address of each computer used to access your account, or the most commonly used. To find your IP address, visit :
* The answer to your secret question (if you don't remember it, notify it).
* Emergency address email registered for this account (if no emergency address, notify it).
* Your Internet service provider (at work or at home).
* The date and approximate time of your last login.
* The information below:
o For Windows Live Hotmail user :
? Examples of files names which you created in addition to those existing by defect
? Examples of contacts contained in your address book.
? Examples of old email titles contained in your inbox folders or messages.
o For Windows Live Messenger user :
? Examples of contacts contained in your contact list.
? The nickname under which you appear on Windows Live Messenger.
VERY IMPORTANT ! Write your request in a clear and understandable English, avoiding the SMS language, spelling and abbreviations !

? Remember this is the only way you can expect to recover your account!

Thank you, Ambucias 79

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i am facing the same problem here. I try to change my password and type the code they sent to another account but failed to log in also. anyone tell me how to report or complain to hotmail?
Ambucias 55062 Posts Monday February 1, 2010Registration dateModeratorStatus September 22, 2018 Last seen - Jul 20, 2011 at 04:54 AM
There is only one way to communicate with Hotmail and that is the way Hotmail has provided to recover accounts and they have not provided means to have direct contact with customer services unless you have a paid account. They have not provided any other solution.

Unfortunately Hotmail is not secured and one should never save data on Hotmail servers without backing it up
I have the same problem. Suddenly started today and is extremely frustrating. Can't work effectively without email. I am temporarily working in Pakistan, as if that isn't enough pressure
Is my turn now!!!!
My account had been blocked this morning after sending email to my friends!!! JUST 2 MINUTES AFTER SENDING EMAIL TO MY FRIENDS!!!
Mines blocked this morning too, is there something going on at the server end?
Thank you
I have been blocked from my email acct since yesterday. called 888-621-0786. someone who does tech support for msn apparently. I had already tried to change password and gave all the answers they wanted and they couldn't verify I was the owner of the acct. spoke to gentleman who took control of my computer and said it was infected with "white smoke" by a hacker and wants $109.95 to do repairs. Why is this my problem? Doesn't msn secure their email site? I am sceptical of the whole thing and wonder if someone local can repair the computer if it indeed needs repaired. Meantime can't access email still. Can I set up a different email account and import the msn emails to it? I have another email account with yahoo. Why isn't it also infected?
Ambucias 55062 Posts Monday February 1, 2010Registration dateModeratorStatus September 22, 2018 Last seen - May 11, 2011 at 04:03 AM
Thank you
here is the text taken from Hotmail/MSN site on how to recover your account:

Somebody stole your password to send spam. We temporarily block the accounts compromised to help you you and your contacts, and then let us help you to recover your account.

The fastest means to recover your account is to change your password. Then you will want certainly to ensure you that the person at the origin of this incident did not change the data of your account, which would enable him to take again at once the control of your account.

Here the steps which you should follow:

1. Can you always connect you? If you can,change your password. For this follow our steps to modify your password.

2. Were asked to give your cell phone number after connected? At the time of connection, it is possible indeed that we ask for a telephone number in order to send you a message text containing to you a secret code. This is intended to prevent the spammers from using your account.

3. If you do not manage to connect you, try to redefine your password.

During the process of validation it to you will be asked key information on your account Windows Live that you only you will be able to provide us. This enables us to check that you are the rightful owner of the account. The criteria of requirement intended to protect you are very strict, consequently you must give us as much information as possible and details for each question. It is possible that you need to request from some your friends and contacts to ask for confirmation of subject of received emails or addresses email of contacts. The more information, the more we will be able to validate your account and thus to help you to recover the access on your account.

If for a different reason you can't connect you for a different reason, see information on this subject on the page relating to connection problems of connection:

There is no other way to recover your account and no other way to contact Hormail.

Look at this thread proving that the solution provided works:
Thank you
Is anyone still reading this? - I can't access my account as well anymore. No "code" send to my second email as announced by "security log-in". Choosing the long way, I am asked to enter my credit card number as well as all security numbers..... obviously a spam page as well. :( doomed!

Please help. Thanks!
Ambucias 55062 Posts Monday February 1, 2010Registration dateModeratorStatus September 22, 2018 Last seen - Dec 2, 2012 at 06:01 AM