my hotmail account is blocked this morning. I was able to change my password manually as I remember my security question. however, even though I have changed my password after I login is still blocked requiring me to send a verification code to an alternative email address which I have no longer have access on it?
How should I solve this problem immediately as all my client's contact are in there and I need to work with the email account!
If you have not used your business account to send spams, follow the procedure below.
I suspect that your account has been hacked and that perhaps the above message is not legitimate.
If you follow the hereunder procedure, you must be patient, many users have reported that they received a reply only after 7 days as this Hotmail hacking has become epidemic. Everyday on this forum, there many request for help concerning blocked accounts which have actually been hacked.
you need to follow the password reset link and when it comes to the three options of how you want to change your password click on the last one, customer support and then fill out the form!
You have to give all informations about your problem and about your identity:
* Your e-mail (the "Windows Live ID").
* Your first name and full name.
* Your date of birth (month / day / year).
* Your country.
* The state, province or department in which you reside.
* Your zip code.
* The IP address of each computer used to access your account, or the most commonly used. To find your IP address, visit : http://www.monip.org/ * The answer to your secret question (if you don't remember it, notify it).
* Emergency address email registered for this account (if no emergency address, notify it).
* Your Internet service provider (at work or at home).
* The date and approximate time of your last login.
* The information below:
o For Windows Live Hotmail user :
? Examples of files names which you created in addition to those existing by defect
? Examples of contacts contained in your address book.
? Examples of old email titles contained in your inbox folders or messages.
o For Windows Live Messenger user :
? Examples of contacts contained in your contact list.
? The nickname under which you appear on Windows Live Messenger.
VERY IMPORTANT ! Write your request in a clear and understandable English, avoiding the SMS language, spelling and abbreviations !
? Remember this is the only way you can expect to recover your account!
You seem to be the most helpful around here, so Thank You!!!
I know your job is not easy. Anyway, I have also been blocked from my account,
But where do I send all my personal information regarding the details of my identity
And account? Do I write it on this forum? I clicked on the link above but no where to
Write personal info. Please help!!! A lot of important documents!!!
1. Click on the recovery link which applies to your situation
2. You will see pages that explain why accounts get blocked and at the end of each page 2 or 3, a button "continue" click on continue until you come to the form to fill.
If you need an alternate e-mail, you can open a Gmail account.
I hope that Hotmail solves this hacking problem soon.
I did all of the above and got an email confirming it was my account and was told I would receive one more email to reset my account and never received it.
During this I did a clean sweep of my computer and my browser.
I made a new account and it was eventually blocked as well.
A good freind has had the same thing happen.
Z
Your system is vulnerable to hackers and your security is leaky. Hackers now know where you are.
I suggest that you improve your security and also go through all the steps to recover your account again. To receive Hotmail's communication, use an alternate e-mail account, either from your Internet Service provider or open a GMail account.
There is presently an epidemic of Hotmail hacking, by the hundreds.
yes I have just been hacked too. Have done all the security questions but can some one tell me how long the response takes as I am studying on line and now cant access the info from my hotmail PLEASE HELP
As I told you on another thread, because of the great numbers and request being handled individually, many users have reported that they received an answer in 7 to 14 days. However, if this epidemic continues, who knows how long it will take.
Ambucias many thanks for helping with this, I have been stuck for ages as the windows live help system is very unclear and you end up going in circles! You say to go on to recovery then to another page and onto page 2 or 3 of this is where the form is to apply for recovery. However, I cannot find the titles you refer to, I have clicked on account recovery and security but can't find the pages that explain why accounts get blocked (point 2 on your post of March 11). Please could you give me the exact titles that I need to click on?
@Azz,
Excellent question! It's not easy to navigate through this MSN/Hotmail maze where it's impossible to in touch any human being. I hope the followinf will help you, if not let me know.
here is the text taken from Hotmail/MSN site on how to recover your account:
Somebody stole your password to send spam. We temporarily block the accounts compromised to help you you and your contacts, and then let us help you to recover your account.
The fastest means to recover your account is to change your password. Then you will want certainly to ensure you that the person at the origin of this incident did not change the data of your account, which would enable him to take again at once the control of your account.
Here the steps which you should follow:
1. Can you always connect you? If you can,change your password. For this follow our steps to modify your password.
2. Were asked to give your cell phone number after connected? At the time of connection, it is possible indeed that we ask for a telephone number in order to send you a message text containing to you a secret code. This is intended to prevent the spammers from using your account.
During the process of validation it to you will be asked key information on your account Windows Live that you only you will be able to provide us. This enables us to check that you are the rightful owner of the account. The criteria of requirement intended to protect you are very strict, consequently you must give us as much information as possible and details for each question. It is possible that you need to request from some your friends and contacts to ask for confirmation of subject of received emails or addresses email of contacts. The more information, the more we will be able to validate your account and thus to help you to recover the access on your account.
If for a different reason you can't connect you for a different reason, see information on this subject on the page relating to connection problems of connection:
this is the message which I required to click CONTINUE and the next and only option is that they would have to send a verification code to an email address which I have no longer have access to it. Please help!
Your account has been blocked
Why are you seeing this?
Someone may have used your account to send out a lot of junk messages (or something else that violates the Windows Live Terms of Service).
We're here to help you get your account back.
What do you need to do?
We'll walk you through a few steps to verify that you own the account, then have you change your password in case someone else has been accessing your account. It should only take a few minutes and then you'll be unblocked and on your way.
We've cleaned your account settings
Often customers get here because someone else has access to your account and are using it without your knowledge to send spam. To protect you and your contacts, we've removed any Hotmail auto-replies or linked accounts you may have had
My instructions are very clear and that the only way you can get your account back. Because there thousands of people getting their account back in the last few days, it may take up to a week for Hotmail to reply, so have reported other users on this forum.
I followed you instructions to create a forum from msn. at the end I got the pin number for login the forum. it said the pin is incorrect and not data found. I did it again again . the message still coming. I can't even see the forum. I am very sad. any way can help me ?
As I mentioned, there is presently an epidemic of hacked Hotmail accounts, it's getting really crazy, there are hundreds if not thousands daily. What you read on this forum is just the peak of the iceberg.
Some users have reported getting an answer in 24 hours and other up to a week or two, it all depends how busy the Hotmail servers are with all these demands.
I suggest to all those who have not had their account hacked to backup their data, like presto, vite, now!
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