my hotmail account is blocked this morning. I was able to change my password manually as I remember my security question. however, even though I have changed my password after I login is still blocked requiring me to send a verification code to an alternative email address which I have no longer have access on it?
How should I solve this problem immediately as all my client's contact are in there and I need to work with the email account!
If you have not used your business account to send spams, follow the procedure below.
I suspect that your account has been hacked and that perhaps the above message is not legitimate.
If you follow the hereunder procedure, you must be patient, many users have reported that they received a reply only after 7 days as this Hotmail hacking has become epidemic. Everyday on this forum, there many request for help concerning blocked accounts which have actually been hacked.
you need to follow the password reset link and when it comes to the three options of how you want to change your password click on the last one, customer support and then fill out the form!
You have to give all informations about your problem and about your identity:
* Your e-mail (the "Windows Live ID").
* Your first name and full name.
* Your date of birth (month / day / year).
* Your country.
* The state, province or department in which you reside.
* Your zip code.
* The IP address of each computer used to access your account, or the most commonly used. To find your IP address, visit : http://www.monip.org/ * The answer to your secret question (if you don't remember it, notify it).
* Emergency address email registered for this account (if no emergency address, notify it).
* Your Internet service provider (at work or at home).
* The date and approximate time of your last login.
* The information below:
o For Windows Live Hotmail user :
? Examples of files names which you created in addition to those existing by defect
? Examples of contacts contained in your address book.
? Examples of old email titles contained in your inbox folders or messages.
o For Windows Live Messenger user :
? Examples of contacts contained in your contact list.
? The nickname under which you appear on Windows Live Messenger.
VERY IMPORTANT ! Write your request in a clear and understandable English, avoiding the SMS language, spelling and abbreviations !
? Remember this is the only way you can expect to recover your account!
this is the message which I required to click CONTINUE and the next and only option is that they would have to send a verification code to an email address which I have no longer have access to it. Please help!
Your account has been blocked
Why are you seeing this?
Someone may have used your account to send out a lot of junk messages (or something else that violates the Windows Live Terms of Service).
We're here to help you get your account back.
What do you need to do?
We'll walk you through a few steps to verify that you own the account, then have you change your password in case someone else has been accessing your account. It should only take a few minutes and then you'll be unblocked and on your way.
We've cleaned your account settings
Often customers get here because someone else has access to your account and are using it without your knowledge to send spam. To protect you and your contacts, we've removed any Hotmail auto-replies or linked accounts you may have had
As I mentioned, there is presently an epidemic of hacked Hotmail accounts, it's getting really crazy, there are hundreds if not thousands daily. What you read on this forum is just the peak of the iceberg.
Some users have reported getting an answer in 24 hours and other up to a week or two, it all depends how busy the Hotmail servers are with all these demands.
I suggest to all those who have not had their account hacked to backup their data, like presto, vite, now!