I'm like a lot of you where I was hacked and I went through the process of submitting email addresses, topics of recent sent messages, folder names, etc. I was sent an email saying that my account was recovered and I also received a link to reset my password. I wanted to do the two-step verification (thinking it would protect me more) and it said it would take 30 days before I would be able to access my account.
It's been 32 days and I'm still not able to access my account.
Like others, I have everything on there. I have application forms for my son who is disabled, all the addresses for people that I've been dealing with for him...everything.....
What are other options for me at this point!?!?!?!?!?
I've also created a gmail account but I have nothing.
Looks like Hotmail has recognized you as the account owner and sent you a a link and code to reset your password. All it was necessary to do was to reset your password. Once your password is reset, you should be off and running.
Hello, I have the same problem as KarenGagne. I went for the two-step verification and felt that this was a mistake as I could not get access without the security code which I never had before and never received from Microsoft when it said they will send it.
If it has been hacked, how do I resolve this problem.
Not sure whether KarenGagne has got her outlook (Hotmail) account returned to her or not.
If so, then please let me know how?
Hi, I was able to get back into my hotmail. It was more my memory that failed me!
When I received the email from hotmail confirming the information (recent email, addresses, folders, etc) I provided to them was correct, I received an email to change my password. That new password was the one I used to get back into my account. When you went through the two step verification, it would've asked you to create a password. You need to use that new password to access it! Once you enter the password, it'll ask you whether you're going through the process of the two step and there will be a few questions and once you've answered them, you should be able to access your account.
I did get an email within 48 hrs congratulating me (see email below). When I clicked on the link in the separate email, I was brought to reset my password. I used the two-step verification (thinking it would protect me more...) and when I went through the steps, it said it would be 30 days before I could access my account.
Today is the 32nd day so not sure what else to do!!!!
We have confirmed that you are the owner of ADDRESS. An additional email with a link to reset your password has been sent to this email address.
Thank you for your patience while we verified the information you submitted. Microsoft takes the security and privacy of our customers very seriously, and we are committed to protecting your personal information.
Don't get locked out again
Once you access your account, we highly recommend you update your password reset information with a phone number or alternate email address. This will make it easier for you to gain access to your account in the future if you are locked out again.