Unblock Hotmail account after 30 days

Karen,

I'm having this same problem. I used a new laptop to access my hotmail when I was out of the country and it said that I would need to enter the code they had sent to my cell phone as security verification.

Unfortunately, I no longer have that cell # so I wasn't able to receive the code. I went through the "list the subject of your most recent emails, folders you have created etc." questionnaire and received a reply to my alternate email address, guiding me to reset my password.

However, when I did that, it still said that it had sent a security code to my cell, and that I would need to wait until 21/5 to have access. I don't know what to do! I have vital stuff that I need daily in my account.

Thank you Karen you are sweet!

Hi Karen

I have done what you say since Saturday, completed the form asking for recent email, folders, subject lines etc. They send me an email for resetting the password, which I do then it wants me to provide security code, which I never had and has not received in my alternative email, so cannot enter this.
I ask for a security code, which is sent to my alternative address. When I enter this, it says that my another alternative email has asked for a new security code which will be send on 30/3/14.
I am going around in vicious circle everyday.
Maybe I shall try this again tomorrow evening, when my husband is at home as it was his email address as an alternative email.
I created a new gmail email which I had given to Hotmail to send me the new security code originally on Friday (28th February. at that time it stated that it will take 30 days to 30/3/14.
I keep getting this message continually, even after reset of a new password.
I never asked to go for two step verification.
As gmail is a new email, it may send me a new security number on 30/3/14.
I can't access my account now, so not sure what I should do but wait fro that day.
However, I shall try everyday to reset the password and security code received in the alternative email.

I waited the 30 days like you (driving myself, husband and others crazy) and went through exactly what you're dealing with and was going crazy and had some really tough evenings! I cried a lot as that address meant a lot to me and had a lot of stuff in there for my young son who is disabled and everything I do for him!

What I ended up doing was going to hotmail, putting in my email address like normal, putting in the new password I created and I was able to access it. After inputting my new password, it brought me to a screen to answer to a security question: I answered 'yes, it is me' and I proceeded to the actual account itself.

hi CJO,

Did you try creating a new email address so you could have the security code sent there since the cell # you previously is no longer in possession? I did the same steps as you are describing and only after I got to day 40 (after creating a new password and waiting patiently) did I try to use the 'new password' I had created and I was able to assess my account again. Once the password was accepted, it asked if I had asked for a password reset.

Today, I just received an email from hotmail informing me that my account has officially been secured and returned back to normal and that I could go back in to replace my security info! It's been almost 4 months since my account was hacked into!!!!

Hope it works!

you have to actually go to outlook.com. You cant get to your email by going to hotmail.com, you have to type in www.outlook.com

Sorry, but you are mistaken: Microsoft does, indeed, use a 30 day waiting period for letting a user
"replace security info", which in plain english means "changing your name, address, id, phone or alternative e-mail. I told Microsoft that they have gone bonkers.