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My laptop freezes when i turn it on...help!!!

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 Phontayne -
Hello,

i have bought a sony laptop last year. It is so strange , somehow the desktop screen will freeze occasionally when I turn my computer on or sometime it even freezes when it is already working for a few hours. Whenever it freezes , I have to make a hard boot, and I heard of that hard boot really hurts a computer. What can I do? Thank you.

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Answer 1 / 5

After changing the setting,I found that the battery status at the right bottom corner is missing, I cant see how much battery left. What can I do
Answer 2 / 5

somebody can help me out? thx
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Hi ABC,

I don't think that you'll be able to see the status of your battery because it is disable. If you enable it, you'll have always your freezing problem. So you have to choose between freezing or battery!

Sorry, I don't see another solution.
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but if it is disable , then how can my computer be operated?And I think it is only one battery that I have been using, are there many batteries inside my laptop?
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Hello,

Disable this option does not mean that you will not use the battery. I myself made ??the manipulation and I'm in the same situation as you since I had this same problem.

The computer will always continue to use the battery, but if this situation does not suit you, you can always redo the manipulation to reappear your battery but your freezing problems will certainly come back.
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is yours a laptop? Actually, I have encountered this problem since I have just purchases my laptop. I misunderstood it is because of its bad quality. Anyway, it seems to be solved. I am very grateful. Thx.
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Hi,

Try this and see if the problem still exist:

Start in Safe Mode. Open Device Manager and expand Batteries.
Disable the entry "Microsoft ACPI-Compliant Control Method Battery".
Close and restart notebook in normal mode.

Good Luck!
Answer 4 / 5

thx for suggestions, let me try.
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ok, let me know!
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I just took the battery out and waited a minute and it worked
Answer 5 / 5

it looks fine temporarily, I hope it works, thank you so much.
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Happy to hear that it work again, do not hesitate to contact me if you encounter other problems.
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how can I contact you? post a topic here? Thx.
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Yes, just continue to write on this thread if your encounter other problems even the issue is totally solved.

Regards!
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I will, thank you.
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