Windows 7 lost foldersSolved/Closed

Question

Hello, I have unistalled a CC cleaner using the windows unistal program and have lost all picture folders and text folder from my desktop and have run system restore to no avail in finding them . They are no where to be found and have spent hours using the seach feature and even going folder by folder and file by file via the system hard drive . Help as there where alot of important photos and text files on my desktop I really would like back . 
Thanks Robert . 



Configuration: Windows 7 / Internet Explorer 9.0

Anonymous User · Answer

//Hello, I have unistalled a CC cleaner using the windows unistal program//

How is ccleaner related to the issue?

There is no way this can happen.Can you give us more details.

Do you have other icons on your desktop?

xxrfsxx · Answer

I wish I knew how it was related as everything I had on my desktop except 3 icons dissapeared after uninstalling the cleaner . My Firefox , recycle bin and a differant reg cleaner are still there . However after removing the one suggested by the MS website that I had DL'd as a trial using uninstal from the control panel everything else went poof . Lost folders with text files , pics , important docs as well and have tryed everything I know to find them . I even looked in the root dir using command promt . I am starting to think the uninstall failed and took everything . I do not know what else to tell you except everything was there before I unistalled the cc cleaner and now it is gone and am desperate to retrive it of at all possible .
sundar7701 ... let me know if there is specific info I am not relating but this is about all I can tell you is that it was there before the uninstal and now it's gone .
Thanks again for helping

Anonymous User · Answer

//However after removing the one suggested by the MS website //

what does this line mean?

Were you infected by a rogue? Did you get any harddisk errors?


go to run and type 

%temp% and click ok

Search for smtmp folder ,if you have one save it to a safe place and let me know

Or

If  you have windows 7,try this

go to

 C \Users\Public

Right click on the desktop  folder

Click on restore previous versions  tab and select a previous point and restore


If you were infected by any rogue let me know.

xxrfsxx · Answer

Here are the web sites for the 2 cleaners I had on my system . I unistalled the one from the 2nd site and thats when all the stuff vanished from my desk top . 

http://www.piriform.com/ccleaner


http://www.pc-cleaners.com/  ......  <<<<< this is the one I uninstalled .

Have not gotten any errors of any kind computer still runs fine with no probs it is just lost data that I am trying to restore . Have run the system restore but nothing is coming back to desktop . Am going to try your c\users\public sugestion now though as I tried just a general restore .
As to finding out if I was infected by a rogue how would I know that .
Sign a dummy LOL

Anonymous User · Answer

you can share it ,appreciate your interest

At other issue,can you say me the actual error code of windows update

Anonymous User · Answer

I will wait for the error code

You can try this

Download

http://download.microsoft.com/download/8/3/D/83DA9B2F-3246-4C1E-996B-1381F667247D/MicrosoftEasyFix50202.msi

Run it,you will see two options

Default

Aggressive

Select default and run it,if you still get the error

Run in aggressive mode

let me know

xxrfsxx · Answer

Here is the code and have yet to try the link ... Code 643 Windows Update encountered an unknown error .

WindowsUpdate_00000643" "WindowsUpdate_dt000"

copied from the get help with this error 
Am trying the link now .

Anonymous User · Answer

That may not work for this error code

Check this


https://support.microsoft.com/en-us/sbs/windows/fix-windows-update-errors-18b693b5-7818-5825-8a7e-2a4a37d6d787?ui=en-US&rs=en-US&ad=US

xxrfsxx · Answer

No joy ... same error code and I even tryed the instructions twice .

Anonymous User · Answer

Create a new user (admin) account.Disable your security software and try to  install

If you get the same error,you can download dotnet framework manually and install it

xxrfsxx · Answer

How and where would I get this from and will it change my setting or desktop ? After all your help I really don't want to lose anything again LOL .

Anonymous User · Answer

I asked you to create a new user account and try to run windows updates,that doesnt make you lose your file.

If you still face error


This is for dotnet framework 4

http://download.microsoft.com/download/9/5/A/95A9616B-7A37-4AF6-BC36-D6EA96C8DAAE/dotNetFx40_Full_x86_x64.exe

Install it


I guess that 643 error code which microsoft shows was for the dotnet framework

Windows 7 lost folders

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