Desktop lockout...

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 Anonymous User -
Hello,


<config>Windows Vista

I seem to have a fairly major problem with my PC. A few days ago I was watching a TV show online, when internet explorer opened up (I'm exclusively a firefox user), and had this page on it saying that London and Strathclyde police had found me looking up illlegal stuff (not true) and I had to pay £100 to get my computer unlocked. I quickly shut down my computer, and found out that this was a virus. I ran a scan, and a few items were cleaned up, but my PC was fine, except that things wouldn't minimise properly. I did a system restore, and then the real problem kicked in.

NOW, when I turn on my PC, the internet explorer window pops up and takes up the entire screen. I cound I could close that by pressing Alt+F4, but then all I get is my desktop background and nothing else! I can do the Ctrl+Alt+Del thing to get it to say start task manager, but then I can't actually start it!
Earlier I managed to get what looked like my whole desktop up, but found I couldn't start anything properly.
When I press the shutdown button, for a second my REAL desktop comes up, and I can see all the windows I've tried to open. But of course, it's too late, as the shutdown is happnening, and I can't work anything!

Please help!

1 reply


Boot into safemode with networking

If you face the same error,then

Launch task manager

Click on Process tab-End processes like

iexplore.exe,explorer.exe and other suspicious processes

Now go to File-new task and type

explorer.exe and click ok

See if you get back your desktop

Now download

https://ccm.net/download/download-105-malwarebytes

Run a full scan and remove infections.

Let me know how it works
1
Thank you

A few words of thanks would be greatly appreciated. Add comment

CCM 2942 users have said thank you to us this month

I couldn't get the whole Task Manager thing to do what you said - the "File-new task" part didn't make sense to me - couldn't see how to do it.
BUT, the malware remover found 7 trojans and other nasties, which Avira Anti-Vir AND Spybot S&D didn't get rid of. ONce that went through, I'm now looking at a totally normal computer again.
THANK YOU!
Anonymous User
Thanks for the feedback

//what you said - the "File-new task" part didn't make sense to me - couldn't see how to do it. //

When you launch task manager,on the top you have File option

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