Please help I can't download emails on my mac

kerrie - Mar 16, 2012 at 06:56 AM
 kerrie - Mar 16, 2012 at 01:26 PM
Please will you help me with this predicament: I cannot access any downloads from my gmail emails. They go to download and then quicktime says it is unable to open them. it comes up with the following message:
'The document "HowaRealManTakesoffhisUnderwear-1.wmv" could not be opened. The movie is not in a format that QuickTime Player understands.'
Is there anything I can do? They open straight away when opened using microsoft computer. I have a macbook pro!

Thank you very much in advance for any help you can give me.

1 reply

xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,829
Mar 16, 2012 at 12:55 PM
WMV files don't play by default on Apple computers. See this web page for a workaround:

Good Luck
Thank you so much... it now works.