Laptop wireless internet not working

Brie - Updated on Jun 9, 2017 at 02:31 AM
 JoshuaGz - Jul 1, 2019 at 11:22 AM

I have a Dell laptop that will not connect to the wireless Internet provided by my in-home router. I can pick up wireless from my iPad and three different iPhones, but not my laptop.

I can access internet on the laptop when plugged into the router's ethernet cord, but not through wireless. It shows me my network when I try to logon, but it is grey in color and unable to select the wireless network.

The router is an AT&T 7550 Router and the Laptop is a Dell Inspirion.

Any suggestions??? Thank you in advanced!

2 responses

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Updated on Nov 26, 2018 at 03:00 PM

Try this 1
  • 1) First make sure that your wireless connection is not disabled.
    • Click on Start --> In search box, type ncpa.cpl and press Enter
    • "Network Connections" window will be opened. If you find your wireless
    • connection icon in grey color then right-click on it and select "Enable".
  • 2) Check your SSID and the security key.

Note from JamesUlip : if it doesn't work, remove it on device manager, after that install it, click on the top search for driver it worked for me

Good Luck
if it doesnt work remove it on device manager,after that install it,click on the top search for driver it work for me
Thank you, it worked for me!
it works thanks aaaaaaaa lot
You solved my problem too. Mighty grateful to you, Sir.
txn buddy I got it
Dec 5, 2014 at 02:21 PM
Reset router to factory default setting! Spent five hours troubleshooting and this ultimately fixed the problem.