Laptop wireless internet not working Solved/Closed

Question

Hello, 

I have a Dell laptop that will not connect to the wireless Internet provided by my in-home router. I can pick up wireless from my iPad and three different iPhones, but not my laptop. 

I can access internet on the laptop when plugged into the router's ethernet cord, but not through wireless. It shows me my network when I try to logon, but it is grey in color and unable to select the wireless network. 

The router is an AT&T 7550 Router and the Laptop is a Dell Inspirion. 

Any suggestions??? Thank you in advanced!

System Configuration: Windows 7 / Internet Explorer 9.0

jack4rall · Accepted Answer

Hello,

Try this 1

1) First make sure that your wireless connection is not disabled.
Click on Start --> In search box, type ncpa.cpl and press Enter
"Network Connections" window will be opened. If you find your wireless
connection icon in grey color then right-click on it and select "Enable".
2) Check your SSID and the security key.

Note from JamesUlip : if it doesn't work, remove it on device manager, after that install it, click on the top search for driver it worked for me

Good Luck

computerfixer · Answer

Reset router to factory default setting! Spent five hours troubleshooting and this ultimately fixed the problem.

Laptop wireless internet not working

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