Laptop wireless internet not working [Solved/Closed]


I have a Dell laptop that will not connect to the wireless Internet provided by my in-home router. I can pick up wireless from my iPad and three different iPhones, but not my laptop.

I can access internet on the laptop when plugged into the router's ethernet cord, but not through wireless. It shows me my network when I try to logon, but it is grey in color and unable to select the wireless network.

The router is an AT&T 7550 Router and the Laptop is a Dell Inspirion.

Any suggestions??? Thank you in advanced!

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2 replies

Best answer
approved by Jean-François Pillou on Nov 26, 2018
Registration date
Sunday June 6, 2010
Moderator, Security contributor
Last seen
October 6, 2019
Thank you

Try this 1
  • 1) First make sure that your wireless connection is not disabled.
    • Click on Start --> In search box, type ncpa.cpl and press Enter
    • "Network Connections" window will be opened. If you find your wireless
    • connection icon in grey color then right-click on it and select "Enable".
  • 2) Check your SSID and the security key.

Note from JamesUlip : if it doesn't work, remove it on device manager, after that install it, click on the top search for driver it worked for me

Good Luck

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Thank you, worked great!
I had the same problem this morning, thank you!!!
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Unable to acquire a resolution through this method. I was able to select 'rollback driver' which appeared to provide an adequate solution.
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Reset router to factory default setting! Spent five hours troubleshooting and this ultimately fixed the problem.