Laptop wireless internet not working [Solved/Closed]

Brie - May 15, 2012 at 08:15 PM - Latest reply:  Scyther
- Apr 24, 2018 at 07:48 PM

I have a Dell laptop that will not connect to the wireless Internet provided by my in-home router. I can pick up wireless from my iPad and three different iPhones, but not my laptop.

I can access internet on the laptop when plugged into the router's ethernet cord, but not through wireless. It shows me my network when I try to logon, but it is grey in color and unable to select the wireless network.

The router is an AT&T 7550 Router and the Laptop is a Dell Inspirion.

Any suggestions??? Thank you in advanced!

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59 replies

Best answer
jack4rall 6505 Posts Sunday June 6, 2010Registration dateModeratorStatus December 30, 2015 Last seen - Updated by Jeff on 24/03/17 at 11:11 AM
Thank you

Try this 1

1) First make sure that your wireless connection is not disabled.

Click on Start --> In search box, type ncpa.cpl and press Enter

"Network Connections" window will be opened. If you find your wireless

connection icon in grey color then right-click on it and select "Enable".

2) Check your SSID and the security key.

Note from JamesUlip : if it doesn't work, remove it on device manager, after that install it, click on the top search for driver it worked for me

Good Luck

Thank you, jack4rall 184

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CCM has helped 1300 users this month

Thank you, worked great!
I had the same problem this morning, thank you!!!
Thank you so much, Jack4rall!
computerfixer - Dec 5, 2014 at 02:21 PM
Thank you
Reset router to factory default setting! Spent five hours troubleshooting and this ultimately fixed the problem.