About the sound in laptop

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Hello,
In my laptop all my volume button are in maximum, but i'm not able to hear the sound if i play any song or movie. what should i do to hear the sound.

Thanks

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Hello,

Go to your device manager, locate the sound card, see if you see a yellow X or question mark.

Let me know.
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Hello,
I'm not able to see such yellow X or any question mark.
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I suggest that you should update or reinstall your sound card driver.

Regards