Altec Lansing Speakers - Low Quality Sound - Windows 8 [Solved/Closed]

NoahTeRahuiGibson 4 Posts Wednesday February 6, 2013Registration date February 23, 2013 Last seen - Feb 6, 2013 at 02:48 AM - Latest reply: Zohaib R 2420 Posts Sunday September 23, 2012Registration date July 12, 2018 Last seen
- Feb 25, 2013 at 11:49 AM
Hello,

Last week I purchased an Asus K55V with Windows 8, and for a few days it was great; no problems at all. One of the reasons I chose to buy it was because of the high quality sound it's built-in Altec Lansing speakers produced, however...

Two days ago, I was in the "Realtek HD Audio Manager" sound manager and clicked "Set Default Device". This turned out to be a big mistake because suddenly the audio quality dropped significantly. There doesn't seem to be any way to undo this, which is extremely annoying considering how much I payed for this notebook.

I've spoken to Asus Technical Support and they told me to download and install a new audio driver, which I did. it didn't work.

To clarify; the Altec Lansing speakers in my Windows 8 notebook were playing high quality audio, I clicked a button, and now they're playing low quality audio.

Help would be much appreciated.

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7 replies

Zohaib R 2420 Posts Sunday September 23, 2012Registration date July 12, 2018 Last seen - Feb 6, 2013 at 05:59 AM
0
Thank you
Hi NoahTeRahuiGibson,

Please try the below steps and see if the issue fixes:

1. Run the Windows Audio Playback Diagnose and Repair from the below MS FIX-IT:
http://support.microsoft.com/mats/AudioPlayback/
2. If the issue didn't fix by running the Fixit, try to "Restore" the computer to an earlier date. You can check the below mentioned link for more details on how to restore the computer to an earlier date:
http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc
3. If the issue is still not fixed, download and Install the Latest Audio Drivers and BIOS from support site of the manufacturer. First uninstall the Audio Drivers completely and restart the computer before you begin to install the updated drivers.

Note: Plug your computer to a good, working UPS before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to buy a new BIOS chip or buy a new motherboard.

Do reply with results.
NoahTeRahuiGibson 4 Posts Wednesday February 6, 2013Registration date February 23, 2013 Last seen - Feb 8, 2013 at 02:26 AM
Hey Zohaib R,

First of all; thanks for replying, it's much appreciated.

Unfortunately, the first option didn't work because it wasn't compatible with Windows 8.
The second option also wasn't possible as the only restore point my PC has is one from a day before I posted the question (which was a few days after the problem started).

The third option also didn't work, but I think that may be because I did it wrong...

I uninstalled Realtek HD Audio Manager, restarted my PC, re-installed it, restarted my PC again and the audio was still low quality.

Is there any chance that you'd be able to tell me which audio drivers I should uninstall? And also which BIOS I should install?

This is the where I downloaded the new audio driver: http://support.asus.com/Download.aspx?SLanguage=en&p=3&s=386&m=K55VD&os=36&ft=4&f_name=Audio_Realtek_Win8_64_Z6016685.zip#Audio_Realtek_Win8_64_Z6016685.zip

Again, thanks for the reply and the help.
Zohaib R 2420 Posts Sunday September 23, 2012Registration date July 12, 2018 Last seen - Feb 8, 2013 at 05:41 AM
0
Thank you
Hi NoahTeRahuiGibson,

Please check this link for Step 1:

http://windows.microsoft.com/en-US/windows/no-sound-help#no-sound=windows-8&v1h=win8tab3&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

If you Model Number K55VD, then you have downloaded the correct audio drivers. Else, select the right model from the below mentioned link and then download the drivers:

http://support.asus.com/download/ModelList.aspx?SLanguage=en&keyword=K55V&type=1

As far as the BIOS is concerned, please download and updated the latest one.

Note: Plug your computer to a good, working UPS before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to buy a new BIOS chip or buy a new motherboard.

Do reply with results.
NoahTeRahuiGibson 4 Posts Wednesday February 6, 2013Registration date February 23, 2013 Last seen - Feb 13, 2013 at 02:05 AM
Would just like to apologize for taking so long to reply, my internet was down for a few days.

Just before I update the BIOS; will it affect any of my programs or files in any way? (Other than by fixing the Audio)

Thanks.
Best answer
Zohaib R 2420 Posts Sunday September 23, 2012Registration date July 12, 2018 Last seen - Feb 13, 2013 at 06:15 AM
1
Thank you
Hi NoahTeRahuiGibson,

Please note the following points about BIOS:

BIOS stands for Basic Input/Output System. The BIOS (sometimes called CMOS) is the program that controls a computer's boot process. The purpose of the BIOS is to identify and initialize processor, memory, hard drives, optical drives, video controller, audio controller and other hardware. The BIOS doesn't affect the Files on the computer or the Windows Operating System.

You can view all BIOS changes in the Release Notes included with the BIOS updates. If Release Notes are not included with the BIOS updates, please contact Asus Support.

If a BIOS update process is interrupted, your computer might not function properly. It is suggested the process be done in an environment with a steady power supply (preferably with UPS).

Please revert for clarification.

Thank you, Zohaib R 1

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NoahTeRahuiGibson 4 Posts Wednesday February 6, 2013Registration date February 23, 2013 Last seen - Feb 23, 2013 at 12:39 AM
Hey Zohaib R.

I just like to say thanks for your help, but in the end I resorted to sending my notebook away and having it replaced (Hence why it took so long to reply).

Your help was much appreciated.
Zohaib R 2420 Posts Sunday September 23, 2012Registration date July 12, 2018 Last seen - Feb 25, 2013 at 11:49 AM
0
Thank you
Hi NoahTeRahuiGibson,

I am glad to hear that the issue has been fixed and you have marked the thread as "Solved".

Kindly get back if there are any further queries.