The sound in my HP laptop just stop working [Solved/Closed]

- - Latest reply:  xpcman - Dec 9, 2017 at 07:06 AM
Hello,
I have gone to Sounds in the Control Panel and checked all of the settings and my sound does not work. It is not muted or low - it does not work. Hoever, it does work when you use headphones.
Any ideas as to what is wrong with it? Any help would be appreciated!
Thanks,
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2 replies

Best answer
approved by Jean-François Pillou on Nov 30, 2018
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Check your manual. Do you have a PF key or set of key strokes that deactivates the speakers?

Another problem can be with the headphone jack itself: This is what another person said:

The headphone input jack is stuck, there is a small switch inside the jack which shuts off the speakers when headphones are plugged in. When the headphones are pulled out, the speakers turn on again.

The thing you have to do is to figure out which headphone jack you were using when you noticed this (I'm assuming you have 2 like mine).

My problem was that my girlfriend put an iPod video cable into my headphone jack to connect it to our stereo. It fits the hack but instead of a stereo 1/8" plug with 2 sections, it has 3 which makes it slightly longer which is what stuck the internal switch inside the jack and disabled the speakers.

Rather than bringing my computer to get fixed, I just took a pair of headphones and inserted them into the jack repeatedly, at different speeds. Mostly what worked was putting it in and pulling it out rather quickly. Have a song playing looped while you do it so that you can tell if it worked or not. It will take some time and patience.

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Thank you! This worked for my Dell laptop as well. I can finally listen to my playlist while writing again!
xpcman
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you can try the Microsoft FixIt web site:

http://support.microsoft.com/fixit/?fi=50362
goregirl
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THANK YOU, xpcman! I've been messing with the sound for weeks! Couldn't figure out what plug I could have used so I used a stir-stik. Fail! Looked around and picked up the cord to my 2nd monitor. Worked the first time I followed your directions.
THANK YOU so much
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this is a common fault with these hp notebook .try squeezing the laptop along near the power button and along towards the volume button but very common near the power the sound will come on and go off when depressed theres a video of this problem on you yube.my laptop has the same problem.there must be a loose connecton near the power button.may need to be opened up and resoldered.i am looking for video on how to open the casing on my laptop.heres the link might solve youre problem , and save time install ad uninstalling drivers.

http://www.youtube.com/watch?v=tLlDLVXvRA4
Heres another problem that i'm having. My sound suddenly goes mute. Speakers and headphones do not work. I would go into the sound settings and it would still show it playing and now it doesn't show the driver at all. I've tried the whole thing with uninstalling and reinstalling but nothing has worked.
Thank you! I pressed the laptop plastic above he Esc key and below the Power button and the blue LED of the power button came on and the sound started to come out of the speakers! I'll be taking it apart tonight to solder things back up.

btw, I have a hp pavillion dv6000